[Resolved]  Whirlpool India — Very very poor response by the authorized service centre and the head office in jaipur!

Whirlpool — Whirlpool Washing Machine and their support

My Mail to them and I do not think that anything is left unsaid....

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I have been harassed by the so called customer service team of yours over getting my washing machine fixed which is under warranty and is facing issue for the second time now.

We have been calling for 2 days and except for a complaint number HR [protected] & fake promises of a service engineer visiting us first yesterday then today earlier in the Day and now being told again that someone may visit us by tomorrow afternoon, nothing else has been done...

Thanks to your customer service team Mr. Manjeet Singh in specific who first claimed to be escalation manager and then someone from escalation, I am disgusted with the way of handling the customer is done.

just so it is clear, i would be taking my issue to every place known on the web and post about the product quality and servces that were provided to me.

Thanks for Horrendous product and services

Deepesh Saxena

P.s - no one answers on your corporate number mentioned on your site,,, no operator on a saturday evening 4:30 PM...amazing...

Whirlpool India Ltd/ Refrigerator — Maintenance service.

Dear Sir,

I had a Whirlpool Product "Refrigerator" I had made a complaint on 7th Jul at 10.30 hrs. for maintenance service of my refrigerator with customer care of whirlpool - [protected] and got a compalint No. GB[protected]. I have a maintenance contract with Whirlpool for seven years for my refrigerator which is valid till May, 2011. Till today no one came to attend the compalints despite my several requests over phone to thier Delhi/Noida Office. At last, I got my friege repaired from local
mechanic and paid Rs.1800/- for the same. Besides this expenditure my family
had lots of inconvenience and discomfort due to non-available for fridge services in this summer time. I have paid to whirlpool a considerable amount for 7 years
maintenance service in advance.

I request that the above may be registered as a consumer complaint and redressal may be given to me.

Regards.

L.O.P. Karan
B-611, Kendriya Vihar
Sector-51, Noida
tel [protected]

[protected]

On June 28 2010 I was a unfortunate buyer of Whirpool washing machine model 650H, Top loading fully automatic m/c from B.H.ELECTRONICS Yusaf Sarai New Delhi. The installation was done in two days time as engineer was not able to fix the inlet pipe connector with our Tap(First Shock of service). Then came the second shock. During our first run of the machine on June 30, 2010 the entire inner steel Tub broke down with a loud sound. Can you imagine - The main tub assembly completely broke down. What a quality product Whirlpool is making? The worst part I am facing these days is getting a refund of my money from Them. Again and again they are insisting for replacement machine but I need refund only. It is almost 15 days I bought the machine but no action from authorities on my refund cheque.

I have decided that I will never buy Whirpool Product for rest of my Life. Poor Customer services and Bad Product. I donot know why Kajol is endorsing their products.

Bedi

Sirs,

Whirpool washing machine - Non functioning.
Valid till 6.9.2010
C.No. MB[protected]/28.6.2010 Satisfactory code 533

Tried to lodge complaint on phone, but your executives are busy attending other cusotmers.
Please send your engineer today for checking the same at below address :

Mr. Pankaj Parikh - Mobile no.[protected]

D 9 802 Whispering Palm Exclusive,
Lokhandwala Township, Kandivali (East)
Mumbai-400 101.

Please do the needful on urgent basis.

Thanks
Pankaj Parikh.

I lodged so many complaints to the whirlpool of india non of the engineers can rectify the complaint in last two months

Whirlpool / A/C — Unable to repair their own product after charging.

I purchased Whirlpool A/c 1.5 T since 2 years and in use for one year only . Due to some cooling problem. I have registered a complaint with Whirlpool about my Air conditioner. As my A/C was out of warranty they charge me for engineer visit. He checked the A/C and came to conclusion that A/C gas is already leaked and let me know the charges of Gas filling. I agreed to pay the charges. Another Engineer came to re-fill the Gas and I gave him the charges for the gas filling to him. After one month again the same problem occurs. I again make the complaint to Whirlpool and engineer came and refills the gas in the A/C and charges me for the engineer visit again. I again pay the charges to him as they say service warranty is only for One month. After two days again same problem occurs with the A/C. Again I logged the call with the case ID HR[protected]. Again engineer came and says that this is poor quality A/C and we will not able to repair this A/C. I call up Whirlpool to refund back my money; they refuse to pay it back. I am suffering from the both side. Now three and a half month is gone, I am not able to use my A/C and I have lost my money also. I am still waiting for Whirlpool service engineer to repair my A/C.

Highly unsatisfied customer of whirlpool


Satish Kumar Chaudhary

Mobile Number :- [protected]

Sir,
Purchased a whirlpool F300, deluxe fridge from Fridge House Trichur Kerala on 16.4.2010 and installed on the same date. A few days after I could find that cold air was leaking through the anterior side of the crisper tray laterally, and water was also dribbling from the lower side of the main body from the front side. The matter was reported to the service centre on 16.5 .2010 and also sent SMS to 58558.Technician came on 17th, and after examination told me that it will vanish spontaneously after some time and left! Instead the condition worsened and again send SMS to 58558 thrice on 16.6.2010, 8.7.2010 and 20.7.2010. A technician came on 10 7 2010 and
Left, but the condition prevails as before. Manufacturing engineer’s technical assistance is required for the Technicians here to find out the reason for this defect.

Request your personal attention in the matter. Now I feel that I made a great blunder of purchasing this whirlpool refrigerator, and I feel sorry for myself and for your service quality.

What response I may get is a matter of time to decide!!

Thanking you

Sincerely


Sobhanan

Whirlpool India — incomplete work

Hi,
We have got repaired of our fridge 4.9.10 and work not properly done.The gas part in the fridge is to be filled and no person attended.We have given complaint several times but the people repeatedly telling no stock.kindly do something for this issue.the fridge is in warranty period.

Whirlpool — poor response in warranty period

I had lodged a online complaint regarding the non working of my 20000 rs worth refrigirator bought in april 2010 with a warranty of 5 years.
There has been no response from the company even after 48 hours and my repeated complaints on the customer care call no.
even when i was able to locate the company tecnician the response was arrogant

this does not argur well for such a reputed company.

I fully agree with the above comments .Very very very poor response by the authorized service centre in Gujarat also

Very poor Whirlpool's service.. i have sent mail before one week to their plant as well as customer help but no response still waiting.

Whirlpool — NOT RESPONDING TO COMPLAINTS, BEING NEUTRAL, LYING TO CUSTOMERS, NO SERVICE

COMPLAINT:
I have purchased Whirlpool Ice cool refrigerator in June 2003 and its an imported piece as we Indians are always crazy for imported things. The refrigerator has got repair 2-3 times soon from the day we purchased and it was got corrected by the company. We have done AMC in the year 2004 and it has a valid period for 7 years i.e till 2011. And now the company is refuses the validity. They reply ”AMC is from the date of purchase and so they will not take the validity period in account.” We have complaint many times in both Erode and Chennai branch but no response from them. Is this kind of service the WHILRPOOL provides to customers after the goods are purchased??? Will we get any worth full response from your side???
With regards
RAVINDRA AGARWAL,
ERODE.
PHONE NO: [protected]

I want to know on how can i get a refund for the washing machine (Whirlpool professional sport) model which i purchased @ a cost of 24, 749/- Its been only been a week since i purchased it and the very first usage gave me 3 errors. After repeated calls to customer care they finally sent a technician after 6 days. The technician straight away opened the parts and said the user board needs to be replaced. I just want a refund so i can select from other brands rather than have a refurbished or problematic product. And the customer care would not even tell me on how i can claim a refund by returning the product. Also where should i return the machine as the outlet from where i purchased said he would not take goods back.

M.V Ramana Rao
contact [protected]

Dear Sir,

This is in reference to compalint of washing machine which was requested on 18th dece 2010, Your engineer could not solve the problem, we have not given a satisfactory report on what ground did your service center send an SMS stating I quote

" YOUR CALL HAS BEEN CLOSED IN SYSTEM " what does it mean without solving the problem the call is closed a real shame on entire whirlpool company "

A request please return my money for which extended warranty is valid till 2012- we do not want your service. Also appoint some good educated, qualified and knowledgeable engineer to handle the customer and not who does not know anything about the machine
Mr. Amar from your service center had come, but could not solve the problem to him we had

I am also one of the victims of Whirpool India. The washing machine which i Purchase in December 2010 starts giving heavy sounds and the customer care is not able to solve the problem. Please suggest how to get it done or replaced. My no. is [protected]

very very very poor service.i also in same problem in chennai .my washing machice also not working after two years working.the service people come only for collecting service charges without service.the service people told the mother board will be change the cost of the board is more than 3200. the only small board cost is 25%.of the machince cost.this is justified rate.god only save our country from these people.

Whirlpool Refrigerator — Poor Service of Whirlpool agency

Sub. Poor Services of Whirlpool agency.
I Alok Tripathi has purchased Whirlpool Refrigerator on dated
16.04.10(which is is in warranty period) But on dated 07.01.2011
refrigerator suddenly blast and got ignited, and whole room burns out.
Complain lodged in whirlpool agency (Complain no-LK [protected]),on dt
08.01.2011 and city representative (Mr Akhtar) of the agency visited
the place and seen all the things on dated 08.01.11and promised to
replace the refrigerator But after passing of three months no action
taken by agency in spite of contacting many times to customer care and
city representative. No one is replying properly.
Alok Tripathi
IRCON International Ltd
Village-Badagaon
ORAI -JALAUN
PIN- 285001
PH- [protected]
E Mail- [protected]@gmail.com

To
The Consumer care cell Whirl pool of India Limited,
28, NIT Faridabad, Haryana, India, Pin 121001

Sub Purchase of defective Washing machine regarding
Sir,
It is to invite your kind attention that I have purchased a semi automatic whirl pool washing machine (model 11819 7.2 kg dry linen, sup wash XL-A72s) on 16/06/2010 but unfortunately after one week its Lint filter bag torn, being a very minor defects I did not complaint but after one month during the course of washing a loud noise came and we found that a vertical plastic part in which lint filter housing was attached separated from the body from the bottom drain to top as a result washing could not be done, consequently nearby service centre was called and they responded after one week, till such time no washing, service personnel re screwed and refitted the part but again after one week it went off, the same exercise done intermittently putting me to blame myself having selected the whirl pool product, finally service person told me that no repairing is possible but to replace the parts and it has to be arranged from Kochin, then again I had to wait for one month for want of parts and till such time no use of our new washing machine after one and half month new part was fitted, but to my embarrassment again that part was also went off while washing as a result small piece of cloth entered into the drain system and blocked, finally finding no solution I contacted your cochin office, after two days same service personnel came and he suggested that he would paste the item with strong fixing bond and he told me that he will bring the item next day and disappeared and to my embarrassment till date he has not turned up I contacted cochin office several time and they keep on apologising me but no concrete action was taken and based on previous experience I never believe and hope of rectifying the defects.
Keeping in view of the above I would like to have the following relief from your end, I want damages for mental agony pain and humiliation, besides compensating full amount of the cost of the washing machine, so that I could buy any other good washing machine other than Whirl pool.
I would like to have your reply with in 15 days of the receipt of my appeal so to opt for further course of action.

Date 09/05/2011 Yours faithfully,

Anil Kumar B.S
House no 10,
Edassery nagar,
kumarapuram,
Medical college PO,
Trivandrum,

Yes it's right. I am also screwed, I bought a Washing M/C and Oven. In 2 years I had to replace Washing M/C's Mother Board 2 times. It's not working now, I saw this comment while I was seaching for a Service Centre other than Global, Cochin. Same case with Oven also, changed its touch pad once and have taken it to the Service centre more than 3 times. Both were purchased together from White Planet, Cochin. I will always advise my friends not to go for any products from Whirpool, only the advt is beautiful rest everything is hell.

Rahul
[protected]

Whirlpool Refrigerator — sudden non function

sir,
i purchased a refriegerator FF MM26 VX DU ET BLUE 5S(double door) on 18/07/2010 from Tirumala Music Centre(p)ltd. The refriegerator, all of a sudden stops functioning for some 3 to 4 hours and again starts function. we observed it number of times and i made a sms complaint and received sms on 06-06-11 that my complaint was registered as SR no.HD[protected]. on 07-06-11, i received another sms that my call was allotted to s.d.babu. on 08-06-11 we received a phone call on my land line[protected] querying the problem and when we conveyed the problem, they said that, that type of problems are common to the whirlpool refriegerators and advised not to worry. again today i received sms stating that my call was closed in system. when i called back on the help line no. again they are starting to re-register my call/complaint. the entire process seems to be very casual in treating the complaints. plz advise your service engineer in my area to make a physical search through my complaint under a written advice.
my name is t.phani kumar, address: flat no.301, geetha residency, rly. new colony, Visakhapatnam and cont. nos.[protected](mobile) and[protected]land line).