Whirlpool India — Failure to provide service over 4 months - Window Ac 1.5 Tonne - Chennai

6 Reviews
 PavanKishore on Mar 13, 2013
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I would like to bring to your notice that i had registered a complaint on the 13th Dec 2012 vide complaint no. CN1212022777. The issue was with my whirlpool window 1.5 tonne Air conditioner. The technician had visited and diagnosed the issue as failure of the compressor. He had mentioned that the compressor was under warranty and promised to replace the same. Further to that 2 weeks after many followups, we were told that there is no stock of the replacement. The call center details reveal that the complaint was closed on 10th Jan 2013 stating there was no replacement available. Till date there has been no revert from your side. I am appalled by the lack of dedication in resolving a issue which has been pending for over 2 months now. I have been a loyal whirlpool patron using most of your domestic appliances. This will be my last attempt to resolve the issue failing which you will leave me with no choice but to approach the consumer forum/ grievance redressal cell. I have again booked a complaint today 05th Feb 2013 vide complaint no. CN0213006786. Request you to do needful.

A very unsatisfied & disappointed customer.

Pavan Kishore
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A/C issue - Whirlpool

I am a loyal customer of whirlpool and i buy all my cooling system equipments only whirlpool. last 10th jan i bought a Split A/C from One of your dealer (Rathna Stores, Purasaivakkam, Chennai) and it was delivered on 11th Jan, I called the Cust. care and asked for Demo. but the engineers came on 20th Jan and they found the indoor unit was full of dust and when looks like it is a old/demo piece, Also i found that there is no remote control and manual book. i was totally upset that the way i saw the product and i immediately called the CC and informed the same. they told me that the complaint was taken and Whrilpool will do needful. i called the next day and i found that the issue was escalated to branch office. I got the branch office number and i spoke to Service Supervisor, also i sent the bill copy for reference. So i faxed the bill copy immediately. he confirmed me that he will send the replacement indoor unit on 24th Jan. but we didn't received the unit yet. so i called the branch office, but there is no response.I paid the unit but i don't have the unit fixed for last 14 days, is this the kind of service whirlpool provide their customers ? Today i was waiting that any one representative will call and inform about the replacement part but no one does. i was completely frustated the way whirlpool is treating me. I am ashamed to see that customers are being treated with your service. it is a costly pain that i got from Whirlpool. Do you think will i buy any of your products in the future if i am being treated like this ? will i recommend my friends/relatives to buy your products ? Ref : CN0109020339.

Window AC AMC calls - Whirlpool- window Ac

Dear Sir,
I have bought one Window Ac in the f.y .2007-08 and also taken Annual Maintenance contract from Whirlpool. Annual Maintenance form No. is 037351 and period is 10th July,2008 to 10th July,2012.
We faced some problem in Ac (Low Cooling). We informed on the Customer care no . of Whirlpool on 30th March,2010. And got the Compliant No. HR0310008449 .
We chased them next three day and finally one person visited to our home on 3rd and he found that Gas lekage problem is there in the Ac and he advice that he will come again and take the AC at his workshop but after that no one turn up .
Since 4th April,2010 we are chase with whirlpool and given call to no. of person but no one is ready to listen our problem. We have given no. of calls to Manna -0129 6512539/538 & Mr. Prakash 09212006305 & Mr. Rakesh & at least 50 calls to there customer care No.
We are not getting response . I wrote email to both the email id even I got the id of Mr. Dinesh_ mittal company secretary of Whirlpool but till today after noon the call is not attended so far.
Kindly help us advice so that our problem will get resolve at the earliest.

customer id hr/c/0607/24103 with whirlpool

97178 95649
Please call us on our CRM number 60008558 or 18601804558 and also drop us a mail at whirlpoolcomplaintsonline@gmail.com listing your complaint, contact details and/or complaint number. We  will get in touch with you as soon as possible.
We are awaiting your mail with the details. Please call us on our CRM number 60008558 or 18601804558 and also send us a mail at whirlpoolcomplaintsonline@gmail.com listing your complaint, contact details or complaint number. We will get in touch with you as soon as possible.

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    Whirlpool India - Failure to provide service over 4 months - Window Ac 1.5 Tonne - Chennai