Whirlpool India Limited — Fake Closer of Complaint No. DL[protected] dated 15-Jun-13 & Non resolution of New Complaint DL[protected] dated 30-Jun-13 | |||
With reference to above complaint lodged by me First Complaint Logged by me on 15th June (DL[protected]) regarding F3 Fault in my Front Loading Washing Machine and same day service engineer has visited and inform that there is some issue in main controller board which needs to be replaced. Next day service engineer visited replaced the board but problem remains same. Then he informed that there is some problem in “Differential Motor” which needs to be replaced and expected date of replacement is 20th Jun 13. I was following with service engineer from 20th June and got answer that part delivery is awaited. On 30th June 13, I called customer care number and came to know the complaint has been closed with remark “Customer is not available during visit”. Same day I've logged another complaint with ID DL[protected]. Again service engineer visited and taken the “Differential Motor”, but till date replacement is pending. I’ve taken many follow-up with Service Engineer but he responded that Part delivery is awaited. 37 days has already passed and still I waiting for repair of the washing machine. It requested you to intervene in the matter and take necessary action against responsible person who did fake closer of previous complaint no. DL[protected]. Also provide timeline for repair of product. Was this information helpful? | |||
 4 Comments | |||
Comments
Whirlpool of India Ltd/Washing Machine — Motor Replacement
Dear Sir,Our Washing Machine has given trouble on 05/09/2009 and we approached the local authorised dealer of Whirlpool, M/s Seetal Electronics. Their Service Engineer suggested for replacement of motor and charged Rs.1950/- + Rs.275/- = Rs.2225/- vide bill No.:1499 dated 05/09/2009. When the machine was continuously giving trouble, I have a lodged a complaint to the Company on 27/09/2009 and the problem was temporarily resolved and now, it was found that the motor is a recycled one, but not an original one. To that extent, I have sent message to Seetal Electronics to do the needful. Please do the needful.
Yours sincerely,
K.V. RAMANAIAH
[protected]
Whirlpool India Limited — Horrible Service and defective parts
Hi,I have double door Whirlpool 220 Liters Refrigerator and I have been using it for a couple of years now. The parts of this refrigerator had been changed a couple of times giving an assurance that you would have any problem hence forth. The Parts changed were timer, Bi-Metal Wiring Harness, GNF Heater, GNF Motor, GNF Thermostat etc., This time I faced again the same problem and their engineers visited our house as if doing a visit to our home without identifying the problem. They send 4-5 different engineers every time and each time we need to explain the new guy the problem. They have already charged us Rs 4000 and still I do not know how much more I have to pay since the problem still persists and they are now and then coming and changing the parts. Since it is Summer, perishable items are all spoiled and I am not able to give milk to the baby in the house since it is also spoiled. I have experience the worst ever service from them and still it is going to be second week and my refrigerator is not up and running. My Complaint number is 13347 and there many more complaint numbers since each day they give a new number. Kindly guide us how to proceed with this regards
Thanks & regards
Jagadish H Davey
Whirlpool India Limited — no response
M/s Whirpool of India Ltd.Whirpool House
Plot No. 40, Sector 44,
Gurgaon – 122002
Haryana
Tel.: PH[protected]
Fax[protected]
Dear sir,
we have automatic washing machine of your company.Suddenly,it stopped working. we approached Biplab enterprise,local service centre who has not attended. Then we lodged complain on your [protected] on 21.07.2011 , we were told that the mechanic will visit within 24 hours but no one visited whereas our complain no KLO7110120 is registered. Again when we tried this no after 2days we were again informed that someone will visit within 24 hours. When we contacted yesterday 0n 29.7.2011, we were told that earlier complain no is closed,we have to register fresh complain.
This is not expected from a company which claims of celebrating its 100th years.
You are requested to look into this.
Thanking you,
Kamlesh Kumar Choudhary,
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Whirlpool — No contact no to register a complaint
I have purchased a whirlpool washing machine last year and there was no one to come and demonstrate and there is no proper contact number to call . And the aqua filter is so waste ., as it is made of cloth it is easily getting teared .Even after replacing with a new one within 2 days its again the same problem .And kindly I want contact number to register a complaint .As the spinner is not at all working .Please send me the contact number.