[Resolved]  Whirlpool India Ltd. — No response on the repeated complaints made regarding the product

Address:

North West Delhi, Delhi

A Proton elite 480 L (A whirlpool product) refrigerator was purchased on 08/02/2011. After using the product for 6 months it developed non - cooling problem for which I was advised to purchase a glyde which would create a slope and this would rectify the existing problem as well as for future this would not hamper the compressor in the long run and the gas would remain intact for a long time.
After installing the glyde the same problem the cropped up within a week and another technician visited who replaced the fuse in the refrigerator said this would rectify the problem and glyde was not the only solution to the problem, for which I requested the company to make the refund and let the refrigerator be as it was earlier.
For the same I was assured that this would be done at the earliest, but then no response came for another week. On 19/08/2011 again the refrigerator developed the same problem for which I have made repeated complaints (complaint no: DL[protected]) but no one has bothered to get it rectified.
Now I'm not interested in keeping the product with me and would like to get the replacement done for the same as now there seems to be a major problem and any changes in the original configuration within few months of purchase would hamper the products service in the long run.
Kindly make arrangement to get my problem rectified at the earliest and the replacement for the product be done.
Awaiting an early reply.

Ramesh Chander Khanna
D - 80, II Floor, Multan Nagar,
New Delhi - 110056
[protected]