Whirlpool India - Microwave Oven — Poor Service

Address:

Faridabad, Haryana

I purchases one Microwave Oven on 11th Nov'11, which worked fine for just 3 months, now when registered the complaint at the helpline no on 31st Mar'12, I was given a SR Number : HR[protected] and promised engineer visit within 24 hours time.

I was very happy to see the engineer as he visited my place in just 4 hours from the moment I registered the complaint. Engineer confirmed that some internal part is not working and entire product would be replaced by 3rd Apr'12. Post which I have not yet heard anything / see anyone from Whirlpool.

Now whenever I am contacting the helpline / Engieer, I am given a new timeline for resolution, now the engineer also changed his statement that only the faulty part would be replaced, which as per helpline & Engineer is running out of stock.

I requested whirlpool team to extend the warrenty of the product due to all the delays which is happening for the product being out of stock, to which I get an answer that it would not be possible.

My first experience with Whirlpool is very Sad and I now feel, I should have opted for some other reliable brand as only God & Whirlpool know by when they will solve my problem


Harjendra Singh
#[protected]