[Resolved]  Whirlpool — Dis-satisfaction regarding service being provided by your Nirala Nagar Lucknow service centre

Address:

Lucknow, Uttar Pradesh

From,
Ashwarya bansal S/O Mahesh Kumar Gupta,
D-1049 Indira Nagar Lucknow UP
Mob [protected], [protected]
To Customer Care
Whirlpool Service Section
Sub: Dis-satisfaction regarding service being provided by your Nirala Nagar Lucknow service centre.
Ref: Job No [protected]
Dear Sir,
We lodged complaint regarding non working of fridge model no FF-350 purchased about 10 years back on 09 May 2011. Service Engineer Mr Mohd Javed visited our residence on 11.05.2011 and gave an estimate for Rs 1865.00 without any detailed break up (Enclosed as Annexure I). Took delivery of fridge on 12 May 2011 in the F.N. along with advance payment of Rs 705.00 (Enclosed as Annexure II) vide cash memo no 113. We were asked to pay remaining amount of Rs 1160.00 on delivery after satisfactory repair. We were assured fore delivery on 14 May 2011.
On follow up on 14th, the service center person apologised for delay and assured for delivery on 16th.
On personal visit of Service Centre on 16th, Mr “AKBAR” in-charge of service centre told that the machine had been repaired and is under observations and was not in a position to deliver on 16th. It was mutually agreed that the machine shall be delivered on 20th FN positively.
On follow up on 20th, again Mr Akbar told that the machine is under observation and shall be delivered in After Noon.
When the machine was not received, we visited service centre at about 4 PM on 20th and Mr Akbar again repeated the same thing that the “machine is still under observations” and suggested for delivery on 21st F.N. Considering non reliability of repeated commitment, we were forced to ask him to deliver Machine positively by evening. At about 8.30 PM on telephonic follow up Mr Akabar conformed that machine after satisfactory repair had been loaded for delivery and shall reach to our residence in about an hour. At about 23.30 hour, we got telephone from Mr Akbar that trolly person is standing “Near Dana Pani” restaurant, from where he may be escorted. Thus, during mid night we had to escort him to residence. The trolly person was alone so he was not able to unload machine, for unloading, some labour from near by, was arranged in mid night as such we got delivery at 23.55 hrs.
With the delivery of machine, trolly man gave a bill amounting to Rs 2660.00, in this bill additional amount of Rs 1500.00 was charged for “Sensor” (Enclosed as Annexure III)
Delivery of machine was accepted with the remark that after satisfactory running, payment will be sent to their office.
The machine was not in working condition. I informed this to Mr Akbar in 21st morning, he told that he has sent machine after satisfactory running and will send some Service Engineer to resolve the problem.
At about 1 PM Mr Mohd Javeb service engineer visited our residence and after checking, he told that machine will again go to service centre for replacement of some more part which will further cost about Rs 1200.00 more. Thus the original estimate which was Rs 1865.00 was likely to be Rs 4565.00 (1865.00+1500.00+1200.00). With the past experience there was no possibility that even after this replacement, machine can be put to running condition or not. So we refused to hand over machine again and also refused to pay the amount of Rs 2660.00 which was due only after satisfactory job.
This is a narration of developments to explain the situation of your’s service centre at Lucknow.
Now you are requested to look into matter and resolve the following
● Commitment of yours service centre and compensation for the inconvenience caused to me @ Rs 200.00 per day for seven days (14th to 20th).
● Repair of my fridge with satisfactory running at the original estimated amount of Rs 1865.00 inclusive of advance payment Rs 705.00 done by me with adjustment of compensation amount.
If needful is not done at your level within 7 days, we shall be forced to approach to “Consumers forum” for redressel of our problems due to lack of service being provided by you. You shall be responsible for all cost incurred at consumers forum level.
Please note.

Ashwarya Bansal
[protected]