[Resolved]  Whirlpool — Defective Appliance

Address:

West Delhi, Delhi

sir/madam,

i purchased a refrigerator of Whirlpool a year and a half ago. but it became my biggest nightmare.

i purchased it from :

Next Retail Shop (A-33 Rajouri Garden, N Delhi 110027)
Bill No. 4660
Bill Date : 05/12/08
445 Ltr. refrigerator Whirlpool FF 45B DLX

the first breakdown happened within 3-4 months of purchase which was rectified by an engineer from the company. but the same problem occurred within a months time again.

engineers from the company had already serviced my refrigerator 5 times for the same problem. 3-4 times within the warranty period and 2-3 times it was a paid service.
next time the problem occurred within 24 hours of the service. and this time i was told that its a manufacturing defect and it has to be send to the service center.

My refrigerator had already been to company service center 3 times but with no results.

My complaint numbers are :

DL[protected], DL[protected], DL[protected], DL[protected], DL[protected],DL[protected]

After my complaint on 2.10.10 I was told that there will a Quality Check Visit from the company since it’s a manufacturing defect and cannot be rectified. Since then I am waiting for a quality check from company side. Despite my n number of calls to the customer care I am always told that engineers will be coming soon.

I had been in contact with these executives at customer care who had been neglecting my repeated complaints.

Mr. Negi ( I talked to him on 05.10.10 )
Mr. Pawan ( I talked to him on 09.10.10 )
Mr. Summit ( I talked to him on 11.10.10 )

I had already been through hell in the past 2 years since purchasing the refrigerator.

I hereby request you to please look into this matter as soon as possible.

Varun Puri (Mob. [protected])
A-32 Rajouri Garden
New Delhi 110027