[Resolved]  Whirlpool — Non-repair of fridge

Address:

Kerala

I have purchased a Whirlpool frost free fridge (Model NO 8057) on[protected]. I have taken home care plan which is to expire on[protected]. On 03-09-12, my fridge ceased to work and a complaint was registered on[protected]CO[protected]). They undertook some sort of repair and charged me a hefty amount in the name of consumables. The fridge never worked properly and complaints were registered on[protected]No CO[protected]) and on[protected]CO[protected]). The fridge was not repaired. Further I spoke to their Customer care on 23-11-12 and they booked another complaint based on my email complaint(CO[protected]). But since then no action was taken by the company. I could not proceed further on this matter with the company as they have locked my account and access denied to my calls by their interactive telephone system.