Whirlpool — NOT ATTENDING THE REFRIGERATOR PROBLEM

Address:

Dakshina Kannada, Karnataka

There was problem in the Refrigerator(3 doors) which I had purchsed in Feb-2012 from Mangalore. There were several complaints of improper cooling since the purchase. The same service engineer was attending the problem several times . On[protected] there was no cooling in the Middle and bottom compartment. The service engineer had seen and informed that one of the Core box (electronic card) had to be replaced . After mammoth follow up with the stores at Bangalore, Customer care Bangalore, Customer care Harayana the spare reached Mangalore on[protected] . The core box was replaced on[protected] in the evening. After replacing the there was no change in the cooling . The service engineer informed that it will take some hours to get the effect. I informed the service engineer that let us wait for some time to see the performance so that i can pay him for the spare. He refused to wait and demanded he will remove the part fixed after contacting the centre at Mangalore. I also requested him i had to leave to Bangalore at 6.00 p.m and wait for the performance to be checked. He was not ready to listen based on the instruction from the service centre and after a hot discussion he left without removing the new part. After I came from Bangalore on[protected] there was no cooling and added to it the another problem in the freezer also started. This was complianed to the service centre at Mangalore. There are refusing to attend the problem and i told them the service engineer diagnosed the problem wrongly and neither the problem was solved and they are demanding for money for the un attneded problem. The entire issue was referred to the Customer care at Haryana . They were telling the problem would be attended everyday.To my surprise they closed the old complaint and provided me a new complaint number without resolving the old complaint. But till today the problem is not resolved and they are not able to control the service provider at Mangalore. Now from past 1 month I have problems in the Refrigerator . Now whirlpool also is not replying.