Whirlpool — POOR RESPONSE OF SERVICE TEAM

Address:

Faridabad, Haryana

Hi,



To start with I had purchased an Ac from your company some years back. It was running really nice till last year when it suddenly stopped working.

After contacting the service team, they after checking the Ac advised that the compressor is not working to its full capacity and advice I send the AC to the service station and they will replace the compressor. I agreed on this and they took the AC to the service centre and returned it back after 10 to 12 days. Charging mre around 3500 IR.

On checking the AC it was although maintaining the temperature but was creating lot of noise. On complaining, the engineer said it will be automatically reduced in some days. Unfortunately the season went by and we forgot about the same in winter.

This season when we started the AC it was making noise much more than last year and unfortunately after 4 to 5 days it stopped working like before. On contacting the service team, they said there is no GAS in the AC and it needs a refill. Ok we agreed on that although we said it had got repairs done last season and we hardly used it for a month or so but they insisted that we will completely fix it this time, charging me About 3000 IR. Although I had to chase up for the Ac for about 12 days for the gas to be filled and finally they installed the same.

This time the sound level was much higher, the cooling efficiency was poor and the AC used to trip every now and then. The AC worked on this condition for about 10 days and had the same problem again. In the mean time I had to travel for some official work out of the city and was not able to complain . I came back after 15 days and made a complain.

Today the service engineer visited my home and to my surprise, he is again telling that the there is no GAS in the compressor. And it needs to be sent for repairs. I don’t know how it works and what is the quality of Engineers in your team???, after filling GAS the AC only works for one week. They again want me to pay for the GAS and service charges in a months time without any fault of mine.

But this time I have made up my mind not to pay a single penny and instead fight for the cause and expose the inability and inefficiency of your service team bringing a bad name to the product.

I am going to report the case to the TOP management at whirlpool and also to the consumer form In case my concerns are not met on priority.



Awaiting a positive response from you….



Thanks and Regards,

Aanis Anwar.

Add: B 898,

Green field colony,

Faridabad,

Haryana.

Ph: [protected].