I purchased a Whirlpool Mastermind refrigerator from EZONE, Hiranandani.
The refrigerator was delivered on the 22nd April, 2009 and I was told that
engineers from Whirlpool will come to install it the next day.
On 27th I called up the Mumbai call centre (66950695). I was told that
the installation would take placve the same day ( I was given a service
request number MB0409016683).
Since that day I must have called up the service centre at least four
times and every time I am informed that the problem will be taken care
of soon. On 30 th April the call centre employee (Supriya) told me
that she is unable to get a response from their service centre and
advised me to call the service centre directly (Tel 2654 0744). I
talked to someone called Sonal first and Archana later. The
refrigerator remained uninstalled as of today.
As I am at the end of my patience, I am constrained to approach the
Consumers' council with a service deficiency complain.