[Resolved]  Whirlpool / Refrigerator — Double Door Freezer/Refrigerator not Cooling Properly Since Purchase of Date

Address:

East Delhi, Delhi

Respected Sir,

I Sachin Gulati, R/o 27/50, Main Road, Near Indira Park, Jwala Nagar, Sahhdara, Delhi-110032 we have Purchased New Whirlpool 285 Lt. Double Door Refrigerator on dated 14th July, 2008 and details as follows:-

Model No.:- 10899 DLX 3S
Srl No.:- INA[protected]
Amount to be paid:- 16,900 Cash
Purchase from:- AGGARWAL ELECTRIC HOME , 4/1152-A, Bhola Nath Nagar, Shahdara, Delhi-110032

Sir , Before one year on dated 8th June, 2009, we have booked the complaint against the above product Complaint No. DL-[protected] because my refrigerator not cool properly but after giving so many reminder and Arguments/Complaints no action taken by company after Three Months and so many requests, on dated 1st Sep., 2009 Company said the we have change your refrigerator and you have to pay 500 Rs for Handling Charges and We Give the DD in favour of Whirlpool of India on Dated 1st Sep., 2009 , DD no:- 193569 we have attach the scan copy here with please find it. We submit the DD in their Company Office situated at Patpar Ganj, Delhi, Contact Person Mr. IMRAN, After 12th Day of accept my DD., Company change my Refrigerator on date 12th Sep., 2009, Sir replacement model Details as Follows:-

Model No.:- 11486 DLX 4S
Srl No.:- INA[protected]

In this Above Replacement Model The Chiller Tray is Already not in Good Condition and Refrigerator Door Rubber is not attach Properly in Top Side of the Refrigerator Door, Body are also Break inside the Refrigerator there are so many Breaks and This is also Not Cool Properly after some time this refrigerator are also giving same cooling problem and we have booked the complaint on Oct., 2010, (sorry sir we not remember the exact date which we have Complaint) but sir after this, in Delhi or North India starts a peak winter period and my refrigerator uses are very rare and do not show any cooling problem in this period , we run the refrigerator in very low cooling (2 No. only) and freezer run in normal mode and in night we switch off the refrigerator power only in a day switch on the power.

Sir, on Dated 15th, February, 2011 at 10:15 Am, we have booked the agreement for AMC Contract in Whirlpool TollFree No. [protected] and in Executive Telephonic Discussion against my Model and Capacity AMC Contract charges are :-
For a period of One Year Rs. 1020/-
For a period of Two Years Rs. 1758/-

So, I agree for taken a Two Years AMC Contract and told this to Whirlpool Customer Care Executive and He write on computer and told that our concern department call you on the same day before 12 pm and give the Engineer Name and Mobile No. which was visit to your Home. But No Action was taken by company and next day on 16 Feb. 2011 we also give the reminder on 10:30 am and 3:15 pm but executive told that our system are update and will call you definitely at 4:15 pm and after 2 hours waiting and 6:15 pm we again call and Executive told that we Concern to our senior and they told that in Delhi Concern department we give the reminder they will call you today or tomorrow definitely and give the Engineer No. But No Response in Next day and 17th Feb., at 10:05 am we have Give another call regarding this matter and tell us the last Four Call discussion and Executive Hold my Line And Discuss the senior again and told me that the unexpected story that "WE DO NOT PROVIDE THE AMC CONTRACT AGINST THIS MODEL" and I Says that Past Two Days and Four Telephonic Discussions Your Company Told me That Our Engineer Visit to your Home and Fill the Agreement form and now you told me that this model, you do not provide the AMC Contract in this model.

Sir after purchase the Whirlpool Refrigerator we have bears a mental harassment, lot of tensions, money and time wastage (Some time go to Purchase Dealer, Some time go to the Company Office situated at Patpar Gunj, Some Time go to Company Where house situated at Badarpur Border spend the whole day we did not find the where house where they show the replacement model, and many calls make to company and dealer) till now I am very upset and my family is too small only five member and they totally suffer the troubles.

Sir this is not Genuine Reply of Customer patience. We humbly request you to please give us a needful justice.


Thanking You,

Yours Truly,

Sachin Gulati
R/o:- 27/50, Main Road, Near Indira Park, Jwala Nagar, Shahdara, Delhi-110032
Mobile:- [protected]
Landline:[protected]