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Sir/Madam,
I would like to bring your kind notice that I bought a refrigerator(Model No. Mastermind Classic Plus 220 Lts) from M/s Bagga Electronics, Fraridabad (Haryana) on 10th of April 2010. After buying the refrigerator I came to know that the quality of the refrigerator is not upto the mark. In the hand book of the refrigerator, it is clearly mentioned that Ice will be available between 90-135 minutes. I am facing a problem with the refrigerator cooling. I have already raised a complaint for it to the customer care which are following:-
Date Complaint No.
18th May 2010 HR0510007369
3rd June 30, 2010 HR0610001188
16th June 30, 2010 HR0610006377
I am not satisfied with cooling of refrigerator. Company’s senior service head (engineers) Mr. Prakash and other engineers have visited more than 10 times to my home regarding the cooling of the refrigerator. They are not ready to accept that cooling is not good. They visit to my home and do some R&D and say now it is ok.
Today I had disucssion with M/s Bagga Electronics, Fraridabad (Haryana). The person of M/s Bagga Electronics, Fraridabad (Haryana) and Mr. Prakash (Senior Service Head , Faridabad) told me that it is not possible to make the Ice ready in 90-135 minute(I had word with othe people who have same model and they are getting the Ice in approx 2 hrs). The person told it will take more than 4 hrs. to make the Ice ready. Now there are two possibilities either the handbook is wrong which is issued by whirlpool india or the person is trying to make us fool who told me that it is not possible to make the Ice ready in 90-135 minutes.
I am very disappointed from you side, you are not serious to take any correct action to resolve this issue. Now this is my last warning to you and your company about the complaint. If my issue is not resolved with in 3 days then the rest of the responsibilities would be taken care from your side.
I will file two case in consumer forum regarding the issue as well as case for mantelly harasment from your side.
Thanks and Regards
Dhanraj Prajapat
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