[Resolved]  Whirlpool Refrigerator Ff 3501 Ice Magic Elite — Defective Refrigerator

Whirlpool Refrigerator — defective refrigerator

02.10.2008.
we had purchased a Refrigerator Ff 3501 Ice magic elite from M/s Harsha, Hubli vide bill no. 4CG 00019 dt, 04.04.2005.
unfortunately it developed troubles very soon.
since the product was under warranty, the service centre employee took the fridge to the service centre on 28.04.2008 citing replacement of compressor and promised to return the fully repaired fridge within a week.
we recieved the same only after 3 months. the technician claimed shortage of compressors and claimed that he was awaiting one from Chennai. but the delay put us to great hardships and cost us Rs 3000.00 as "service" charges.. All this after e-mailing a complaint to M/s Whirlpool of India Ltd on June 8, 2008 and threatened complaining to the consumer forum.
but it was not the end of our woes. the "repaired" refrigerator than developed new snags immedaitely. and the service engineer after much deliberation once again took the fridge for repair on 15.08.2008 promising its return within a day or two. but uptil now we havent heard about the same. telephone calls to the engineer are not acknowledged nor answered.
we are at our wits end.
as a last resort we are forwarding this complaint to you for a prompt redressal.

M/s Whirlpool of India Ltd — Defective Refrigerator

we had purchased a Refrigerator Ff 3501 Ice magic elite from M/s Harsha, Hubli vide bill no. 4CG 00019 dt, 04.04.2005.
unfortunately it developed troubles very soon.
since the product was under warranty, the service centre employee took the fridge to the service centre on 28.04.2008 citing replacement of compressor and promised to return the fully repaired fridge within a week.
we recieved the same only after 3 months. the technician claimed shortage of compressors and claimed that he was awaiting one from Chennai. but the delay put us to great hardships and cost us Rs 3000.00 as "service" charges.. All this after e-mailing a complaint to M/s Whirlpool of India Ltd on June 8, 2008 and threatened complaining to the consumer forum.
but it was not the end of our woes. the "repaired" refrigerator than developed new snags immedaitely. and the service engineer after much deliberation once again took the fridge for repair on 15.08.2008 promising its return within a day or two. but uptil now we havent heard about the same. telephone calls to the engineer are not acknowledged nor answered.
we are at our wits end.
as a last resort we are forwarding this complaint to you for a prompt redressal.

Whirlpool 340L Professional

I baught new Whirlpool Refrigerator 340L Professional from Reliance Mart. Since I baught there is water leakage problem inside refrigerator, every day water fill at the bottom of vegetable try even though there is nothing inside refrigerator.

I did complain to Reliance and Whirlpool, Engineer came from both sides but problem is not solved at last Reliance gave me new same model Refrigerator not Whirlpool. Again this new Refrigerator has same problem and Now no one is listening my complain they are just annoying my complain, all time there is new excuse.

I suggest to all my dear friend dont purchase product from Whirlpool, they are so poor in Service specially solving problem.

Thanking you,

Brijesh Chhantbar

I raised a complaint about my fridge on 30/09/2008 complaint no HD[protected]. Engineer Mr. Mahendra ( Mob No [protected]) visited my place on 1/09/2008 and diagnosed that fan of the fridge is not working and told me it will be repaired in two days. Since than I have called him many times generally he does not take my calls but on 4th he told me my fridge will be repaired on 6th.

Today when I called him he said he is not in office and told me to call on[protected].This no is either busy or no body picks it up. Then again I called up service centre[protected] some lady took my call and told me I will be attended within an hour. Still waiting for any response from whirlpool. My fridge is down from last 15 days I have given my replacement papers to Mr. Mahendra he told me he will tell me whether it will be a free repair nothing has happened till now.

After I bought the fridge within 6 months in the month of MAY it was replaced by you cause there was manufacturing defect in that. You charged extra for that since that model was in stock at that time.

Now again within 5 months this fridge is also giving problem. I will be spending 30% extra of the cost of the fridge within an year of purchase .I am seriously worried about the fridge Whirlpool are giving and quality of the services they are providing is pathetic.

I had purchased whirlpool refrigerator ice magic elite 220 L double door in sep 2003 from Kanpur. After around 15 days of installation the freezer door started buckling inside from the front. I had called mechanic and he told that there is no problem it will be all right after some time. Then after 6 month I lodged a complain again through telephone and mechanic did not come. In july 2005 I moved to Lucknow and contacted service and they did not hear to my call. Again I called service centre in Jan 2009 and immediately mechanic came on my call and told me that the defect is manufacuring defect and since warranty is over then you have to pay rs 2500 for door replacement.

Again the service centre has called me and asked to sign on the complaint paper stating that "I do not want to change the freeze door". The service centre was waiting in fact to expire the warranty before attending the complain.

Kindly advise me on this matter.

Hi

I too having bad experience Whirlpool refrigerator for 15 K where the main item refrigerator which is Door that itself problem. The Door Holder is made with just a plastic mould which got broken with is short life and there is no replacement from Whirlpool. Multiple follow-up with whirlpool made but the effort is waste.

Dont buy whirlpool products..they are usually defective and they have very lousy service, ,

fridge 220 litre elite — compressor

i r murali have the fridge of your company it 220 lit elite model it is not working i complained in your service center

they came check and told me that compressor has gone and told me that stock was unavailable. we don't know when it will comes


what this sir how we will use the product . this matter is before one month now till they told the same answer.

so you persue this matter and modify the problem.


your service center name R&R REFRIGIRATION near vankateswara swamy temple khammam.

name is moulali and the moblie no is [protected]


thanking you sir

r.murali
[protected]

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I have a washing machine purchased during August 2013 the machone is not running properly I have making complain since last 20 daya but company is not taking any action