Whirlpool Refrigerator

5 Reviews

GEOSYRIAC on Aug 29, 2011

Delivered defective refrigerator from QRS

Hi,

Whirlpool Complaint Number : CO0511012495

I have bought a Whirlpool ‘Master Mind 250 Deluxe 5 star 12276 (DUET MEROON)’ refrigerator on May 2011 from QRS Trivandrum.

It got delivered on 22nd May 2011 and from the beginning it had problems. It was not cooling, refrigerator door was not closing properly and the chiller tray below freezer compartment was broken.

Service technician (Mr. Vishnu) visited on 26th May 2011 and changed 2 parts and the refrigerator started cooling. He took the request to change the door and chiller but till date it is not replaced.

It’s been three months and no one really responds to my call properly and assures each time that they will call back which never happened.

Please resolve this issue immediately or take back this defective refrigerator and give my money back so that I can buy a GOOD BRAND refrigerator.

Thanks,
Geo

4 Comments

Comments

Aug 31, 2011 by

GEOSYRIAC

Recieved real bad response from the Whirpool service after countless follow ups.

They are now offering a different colred door for the refrigerator. Why should I accept and make my refrigerator dull by making it full grey. The service person threatened me saying, it will take months to get it replaced if I want the same color for the door.

I paid full amount 3 months back and got the color of my choice. It's been three months and counting for the refrigerator to be useful.

I would strongly suggest not to go for Whirlpool, you should be lucky to get a working refrigerator. If not better to throw it away rather than going behind their customer service.

****************** WHIRLPOOL - REALLY BAD QUALITY AND SERVICE **************************

Sep 1, 2011 by

GEOSYRIAC

I got an SMS at 2.19 PM today from whirlpool system saying my call has been allocated to Rajesh and he will get in touch with me.

No one contacted me till now but I got an SMS at 3.34 PM saying my call has been closed in system. It asks me whether I am happy with the whirlpool services.

Are they playing with me? I seriously do not have time for your pranks. Please take it seriously and address my issues.

I called up whirlpool customer care and registered a complaint (00576)

Sep 4, 2011 by

GEOSYRIAC

This is regarding the complaint which is open for 3 months (CO0511012495 & 00576). Whirlpool refrigerator I bought for INR 17k was not useful from day 1.

I again got an SMS on 3-Sep-2011 at 4:17 PM saying the call has been allocated to Rajesh. Immediately after that I got another SMS saying the call has been closed in system.

Please let me know what is happening with my complaint which is open for more than 3 months. Please do not send any more SMSs if you are not planning to resolve the issue.

Please at least respond and let me know if you are getting these mails. Please reply me the escalation Email ID and phone number.

Sep 6, 2011 by

GEOSYRIAC

Seriously I do not know what to do. Please help ……….. It’s been three months that the complaint has been registered for a brand new refrigerator (complaint open from 26-May-2011 and refrigerator bought on 22-May-2011) … no one resolved the issue

Again today I got a message saying that the call has been assigned to Noushad (New name for a change huh?). Immediately after got another message saying the call is closed in the system. No one contacted me for the issue.

I called up customer care 6-8 times today and no one helps me out. They gave few Chennai headquarter numbers

044 6656 3328 – Rejects the call
044 6656 3327 – Rejects the call
09282411441 – He says he’s a sales guy and can’t help

Rajan Simon 9249660260 – He’s threatening that he cannot help (as if he has given the refrigerator for free)

I spent almost 25-30 rupees daily for calling your customer care and 1-2 hrs talking and emailing the issues.

Please take back the world class product and service back as I really can’t do it any more ….