[Resolved]  Whirlpool Refrigerator — Timer, Bimetallic and Heater problems

Address:Tamil Nadu

We bought Whirlpool refrigerator in 2010. In 2013 February there was a problem in defrosting. So they charged me Rs 1500 to change two small - Timer and Bimetallic. I think cost of producing these two simple parts will be less than Rs 200 each but they charged me Rs 1100 for the parts alone. Just 20 days past the six month warranty period for the new spare parts, I am facing the same defrost problem once again. This time the technician is telling me that we have to once again change the timer and heater. Each will cost Rs 650 and Rs 1500 they say. I am annoyed to see the changed parts not lasting even a year. Within 4 years I have to spend Rs 4000 to repair the whirlpool fridge. I don't think whirlpool fridges have quality long lasting parts in it. Think again and do your research before buying whirlpool fridge.

Model FF32B 2009 Professional
Type Frost Free
Capacity: 275L
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Aug 14, 2020
Complaint marked as Resolved 
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Whirlpool — Problems with the refrigerator

I have a refrigerator and it's still under AMC.
I am now facing reoccurring problems with the refrigerator and it's not working. I logged a complaint with whirlpool on 20th April 2012 and with reference to same an engineer visited my site .As per the site engineer a critical part of machinery which has turn faulty, has to be replaced. The same was committed by the site engineer and WHIRLPOOL was supposed to change the faulty part ASAP.
As a consequence of this myself and my entire family is undergoing a torture in this fired hot weather. I tried to get back to Whirlpool executives many a times but have to console myself with the same answer” our engineer will visit you shortly”.
It’s been almost one and half month we have been undergoing this torture courtesy- Whirlpool and have been a victim of such unprofessional approach.
On the same note I request you to take the needful action so that I can finally breathe easy and tackle this situation smoothly.
Looking for a prompt response/assistance.
Thanks & Regards
Anuj Kumar
0-[protected]
Dear whirlpool customer,

Thank you for sharing your complaint. We request you to email your contact details and complaint number to [protected]@gmail.com. We will be in touch shortly.

Thank you
Whirlpool brand team
Dear whirlpool customer,

Information about your contact details are still awaited from you. Please contact us on [protected]@gmail.com for any further clarifications.



Thank you
Whirlpool brand team
I purchased whirlpool Proton 3 door 300 Lt refrigerator 1 year 6 months
back. But half the time the refrigerator has been giving problems.
Within last 6 months I have spent almost Rs. 4000 in repairing. Again
now The refrigerator suddenly stopped cooling. when contacted, post
inspection by the expert (!!!) revealed that the Timer and the biometal
is unserviceable. The cost of replacing is quoted as Rs 2300. Now we
don't know the genuinity of the parts as again there is no warranty on
these spares. I am accessible on [protected]. Being the Whirlpool
customer, I am sure I get an early response.Hoping for a positive response.Tnx

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