Whirlpool — refund of money

Address:

Mumbai City, Maharashtra

I hv already regd a complaint re my washing machine not rpd for more than a month. this is an update of this complaint.
I regd a complaint with the Whirlpool co on the 15th of Nov.'12. since no action was tkn fm their side 2 repair my machine i forcefully had 2 get my machine rprd fm outside even though my machine was on AMC. so finally i called an outsider who was quick enough & got my mother board repd in a day. now this was on Nov 23rd 2012, the expenses of which are : service charge 150/- + mother bd rprng charges 1250/-
Total charges 1400/-.

After i hv done all dis & amm peacefully started 2 use my machine agn the same day i.e. (23rd NOV) my dealer calls me up & asks me whether d company ppl hv rprd my machine 2 which i reply dat i hv got it rprd fm outside. the dealer is also bugged & calls up someone in whirlpool & informs dem. then finally i get a call fm d branch manager asking me as 2 whether i got it rprd fm outside & i say yes. then i give him an updt of d whole religious process i hv been doing fr the month (calling up these ppl one b y one) & he says he's very sorry abt d way things hv been happening & assures me that give me a new mother board & keep updating me on this. bt 1 week passes nobody calls.finally on the 30th of NOV, the same old technician calls me asking me whether he can cm home 2 replace the pcb since d new one has arrived. I call up the manager & tell him that you pay the expenses fr the part i rprd & tk it bt he says this is logically not possible.
Bt now what they hv tkn fm me is a wkng part which otherwise they wd hv had 2 repair, the expenses i hv incurred r bcos of them. if they had replaced the part earlier this was not reqd.so i want my 1400/ refunded.I hv the rcts of 1400/- that i hv pd.
it is bcos of whirlpool that i hv incurred such losses. not only 1400/- bt my valuable time & money has been wasted over the phone calls that i did 2 them.
hoping fr some action & also hoping whirlpool will not do this kind of behaviour with other customers.