Whirlpool — Regarding Service and Product effectiveness

Address:

Ahmedabad, Gujarat

Dear Sir,

I have purchase RO Purifier of the Whirlpool India. I have take Maintenance Services by agreement for one year of their service center. In this period my RO Purifier get problem, i have make complain in june and july, 2013 period for number of time and executive cam for service change filter all time when he come for service. Still i in August and September i am facing same problem which i am facing before june, 2013. So, No solution come of my problem. in this time period my maintenance service agreement expire. In September, i have complain again for the service, now executive come and give me estimation of Rs.4500 for part replacement in RO Purifier. But this time i ask him about Guarantee of parts, as in last 3 months they have change parts of Purifier 6 times and still solution not come of my problem. But Executive dont give me guarantee of that parts. Than i have talk to customer care for the 25 times but no support given by them to me. Than i talk to Branch Manager here in Ahmedabad for the Solution, but i dont get any proper response from them also. Since last 20 Days my RO Purifier is shut but no one hearing my problem. Now, I want to take legal action against the company. Please advice me in this matter.