[Resolved] Whirlpool Split Ac — worst after sale service of whirlpool ac | |
WHIRLPOOL IS THE WORST COMPANY I HAVE EVER SEEN AS FAR AS AFTER SALES SERVICES IS CONCURN AND THE WORST PART IS ITS MANAGEMENT IS ALSO IRRESPONSIBLE I HAVE SEND SOME MAIL TO MR SANDEEP SADHU WHO IS THE CUSTOMER SERVICE HEAD FOR WHIRLPOOL INDIA BUT NOT GETTING ANY SOLUTION OFG MY PROBLUMS PLS ADVICE WHAT DO I DO FOR MY MENTAL AND MONITARY HARRASSMEN. Dear Mr Sadhu. First of all i would like to say thanks you for not replying my complaint mail. As per my previous mail which i send ed u in the last summer regarding the problems in my split ac i have raise the complaint that this ac is not working properly, and after too much struggle i could get a service person which was not batter than a road side electrician as per his appearances and the knowledge, from your company. he check my AC and could not understand the actual problems in it and decided that there is some problems in the compressor.and finally he replaced the same and charged some RS 1000. for the same but withing the ten days i got the same kind of problems in my ac of non cooling . normally in winter no body use their ac and in this season when i started my ac, i am facing the same kind of problem. for that i dialed yr customer care on 16 april, and lodged a complaint but as per the traditions of your company no body turn back.i have called at least 100 time but not getting through, finally on 30 april i get connected with your customer care and lodged another complaint DL[protected] ...THE CUSTOMER CARE EXECUTIVE HAS PROMISED ME THE ENGINEER WILL VISIT ME IN NEXT 2 HOUR BUT AGAIN THE SAME STORY NO BODY VISITED US . AFTER THAT ON 1 MAY I AGAIN CALLED YOUR CUSTOMER CARE NO, WHICH IS [protected] AND HAD A WORD WITH MR DEEPAK AND AGAIN GOT A COMPLAINT NO DL[protected] BUT TILL TODAY NO BUDY VISITED ME . I am again requested you to take a serious action on this other wise i have to take a legal help regarding the same . waiting for your reply ASAP . REGARDS ADITYA VERMA [protected] ADD::QU 99C PITAM PURA DELHI 110034, [protected]@gmail.com On Thu, Aug 28, 2008 at 6:23 PM, Aditya Verma <[protected]@supertechlimited.com> wrote: Dear Mr Sadhu, i would like to inform you that i aditya verma GM supertech ltd .has taken a split ac from your co. am facing some problem in my ac regarding the same i have complaint in your call center and got a complaint no i.e DL[protected]... nobody turn back on the given time after that again i had a word with your customer care executive and she promised me that some one will reach me in 2 hour.again the same thing happen and till this time nothing is been done . now i am pissed off with your services, requesting you to take this mail seriously and get my ac OK am expecting at least you will take some action on this -- Thanks & Regards Aditya Verma GM Bank Relation & Recovery Mobile :[protected], [protected] Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 5 Comments | |
Comments
Whirlpool A.C — Worst After Sales Service even after charging
I purchased a split A.C of 1 tonn considering the market reputation of Whirlpool in April 2010. We did not use the A.C much during the first year but still called for normal service in March, 2011 (Within the warranty) by calling at [protected]. A guy came and did his work. We are not skilled enough to judge his work and we trusted him with his work and the brand he was representing. After almost 20-30 days, when summers really started we turned the A.C on for the first time after the servicing was done only to find that it was not cooling at all. We again called [protected] but they neglected us by saying that our A.C was now out of warranty and we will have to pay to get any service. We felt cheated as we had not used the A.C even once after the servicing was done and it was working fine before that. After 2 days we had a medical emergency at our home and we again called [protected] and told them to make our A.C work and we were ready to even pay due to bad circumstances. A person, Dev Kumar Sharma (contact no. [protected]) came to our house, took 1200 INR (without any receipt) and said that he had repaired the A.C. Since we were already occupied by the situation at our home, we were not in position to ask for receipt or check the A.C. but after 2 days again, it is not working properly. We again felt cheated. We are not getting the services when someone is not well at our home and we need it the most, even after paying Rs 1200. Nobody is listening to our complain. We even called Dev Kumar Sharma (contact no. [protected]) and reminded him by calling again, but for no good. Big companies like Whirlpool are not only bringing bad name to their reputation in the market but also playing with the trust of their customers by offering such a poor service to us.We should not have paid in the first place, but still we did because we needed the A.C due to medical emergency and it is still not working.
I request that a strict action be taken against them so that they are forced to repair our A.C,to bring justice to customers like us.
Frustrated with whirlpool customer care service and service centre services of Washing Machine
Dear Sir,
Hope you are doing good.
I have purchased Washing machine product in 2010 as I heard good about Whirlpool as a international brand. Initially services was good so I have purchased 2 split AC as well after some time both are registered with my Mobile number 91-[protected]. please find attach AMC contact paper for your reference.
Last one year I must say I am really got frustrated with worst customer care services and your customer service centre became customer harassing centre. If you can see my complain log then you can see one of my complain log got resolved in more than one months’ time.
In regards to current complain that I have made on 7th August 2015 regard an error was coming during running of this machine and it was “E1” error. You service centre guy came and done some work but same problem started coming next day then he came again and said carbon issue in connector and as connector can’t be replace so he cut the connector and make direct connection in wire of wiring system. After this when he tried to run the machine then one spark kind of sound came and machine stop functioning and power stop coming into PCB system. He said then he will be coming tomorrow with new PCB and will change the same and leave machine in open condition without proper covering.
I have again made complain to the customer care as he didn’t visited next day and was not taking call as well, they said this will be done in a day or two. Last week your service centre guy of Sarita vihar service centre Mr Alok and Mr Sunny from Customer care centre promised to me that this problem or replacing PCB will be done on 17th August 2015. But neither I got a call or customer care or service centre and neither any service engineer visited for the same. Then 18th August I called again customer care and spoken with Mr. Sunny again and he promised me that this will be done on 19th August 2015.
Today is 19th August Service engineer visited and replaced PCB but found that whole wiring of machine got busted because of connector disconnection and direct wiring connection. He said as wiring seriously damaged and it can’t be rectified and this only can replace. He called Mr. Alok of service centre and he started making excuse and said you need to pay 50% of amount for replacement or depreciation mode.
So my problem still remain same and I have again called customer care for help but still not received any response. I am getting harassed by customer care and service centre guy for my only mistake that is I have purchased Whirlpool products.
This is because whirlpool don’t have any check and balance system to monitor service centre services to make their service more customer centric.
I will never going to purchase any product from whirlpool or recommended any one for whirlpool products and I will take legal route now for all harassment.
Looking forward for your positive response although chances are rare.
Regards,
Roshad Ul Haque
C: +91-[protected]
Dear Sir,
Hope you are doing good.
I have purchased Washing machine product in 2010 as I heard good about Whirlpool as a international brand. Initially services was good so I have purchased 2 split AC as well after some time both are registered with my Mobile number 91-[protected]. please find attach AMC contact paper for your reference.
Last one year I must say I am really got frustrated with worst customer care services and your customer service centre became customer harassing centre. If you can see my complain log then you can see one of my complain log got resolved in more than one months’ time.
In regards to current complain that I have made on 7th August 2015 regard an error was coming during running of this machine and it was “E1” error. You service centre guy came and done some work but same problem started coming next day then he came again and said carbon issue in connector and as connector can’t be replace so he cut the connector and make direct connection in wire of wiring system. After this when he tried to run the machine then one spark kind of sound came and machine stop functioning and power stop coming into PCB system. He said then he will be coming tomorrow with new PCB and will change the same and leave machine in open condition without proper covering.
I have again made complain to the customer care as he didn’t visited next day and was not taking call as well, they said this will be done in a day or two. Last week your service centre guy of Sarita vihar service centre Mr Alok and Mr Sunny from Customer care centre promised to me that this problem or replacing PCB will be done on 17th August 2015. But neither I got a call or customer care or service centre and neither any service engineer visited for the same. Then 18th August I called again customer care and spoken with Mr. Sunny again and he promised me that this will be done on 19th August 2015.
Today is 19th August Service engineer visited and replaced PCB but found that whole wiring of machine got busted because of connector disconnection and direct wiring connection. He said as wiring seriously damaged and it can’t be rectified and this only can replace. He called Mr. Alok of service centre and he started making excuse and said you need to pay 50% of amount for replacement or depreciation mode.
So my problem still remain same and I have again called customer care for help but still not received any response. I am getting harassed by customer care and service centre guy for my only mistake that is I have purchased Whirlpool products.
This is because whirlpool don’t have any check and balance system to monitor service centre services to make their service more customer centric.
I will never going to purchase any product from whirlpool or recommended any one for whirlpool products and I will take legal route now for all harassment.
Looking forward for your positive response although chances are rare.
Regards,
Roshad Ul Haque
C: +91-[protected]
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whirlpool/AC — WORST SERVICES BY WHIRLPOOL
I Purchased a AC from Magic Home SCO -308 , Sector- 35 B , Chandigarh for our pooja house ( Gurdwara) which is not working from day one and the dealer had given the AC which was manufactured in Year 2007 and we purchased the item on 6 July 2009 . After calling so many times about cooling problem and he did not listen for single time . This dealer should be penalised for such stupid behaviour and cheating.