[Resolved]  Whirlpool — Defective Whirlpool Protton F 330L Deluxe - refrigerator

Address:

Udaipur, Rajasthan

We’ve been users of appliances of Whirlpool like Washing machine, RO, AC for 3yrs now. We purchased Whirlpool Protton F 330 L Deluxe - refrigerator on 24 June 2011 from Chandra's Showroom in Udaipur, Rajasthan and have been extremely unhappy with performance of this product from day one. We have been complaining about it from the very next day of the purchase but the main representative & engineers from Whirlpool Service Centre, Udaipur have come "n" no of times but they couldn't understand the reason why the problem was there and made no effort to rectify it.
Here’s a LONG list of my complains which I have been regularly informing to the company, local representative, Zonal Manager Jaipur & Customer Care Center.
1. It is a Frost Free Fridge, however it doesn't remove the moisture from the freezer and mail compartment. The water/ moisture in the freezer is frozen in to ice crystal formation on the Top & side portion(inside) of the Freezer. Similar problem persist on the Ice tray which are getting stuck to the tray holding frame.
2. Every time we fill up the ice tray and if any water is left on the tray that also becomes ice and then we can’t turn the ice tray to take out the ice. We then have to struggle with that Ice Tray.
3. The ice cream pack doesn't stay frozen unless the Freezer is at the highest Freezing level. If the cooling temperature is set at Medium level then the ice cream melts to semi solid condition and is likely to be deteriorate and will be unfit for consumption. But if the temperature is set at that level then the other two compartments i.e. Fridge Body & Vegetable compartment do not cool at all. Hence, food items in these compartments get spoiled. Also that when the freezer temperature is extremely high then there's Ice icicles formation in the ice cream. Frost Formation has been found and seen in even air tight containers having food items like peas, corn, mushroom etc. This was shown to Manager & all other representative & engineers, Service Center, Udaipur who had come to our house.
4. This type of frosting has been seen by us in a frost free freezer for the First Time even though we have been using/ used 3door & 2door frost free refrigerator from 1997 till date and that too in areas/ cities where the humidity/ moisture level is 50% & above even in summers.
5. The Fan/ Blower in the Freezer is extremely noisy for a Brand New fridge and the sound can be heard up to 40feet away from the freezer. Overall the compressor is quite noisy, which is a disturbing sound at night.
6. The door of the freezer and Fridge don't close properly if we close the any of the doors with slight force then the other closed door opens out on its own. Why so?? In addition these two doors have been found open without any reason or movement of the refrigerator.
7. The vegetable compartment doesn’t cool at all. The temperature is almost room temperature that’s why the fresh vegetable condition deteriorates within 24hours.
8. The material used to make tray in the freezer and fridge (especially the semi chiller) is of sub standard quality and even with the weight o[censored]nder 2kgs it tends to sag or bend.
9. The depth of the Refrigerator is so less that we can’t place a 2litre family pack of ice cream in it. If we do so then the door don’t close.
The Manager of Whirlpool Service Center, Udaipur Mr. A D Khan, had seen the fridge in 1st week of July 2011 and had promised us that if the product's problem persisted even at the end of monsoon/ Mid September, he would replace the fridge. But now he has very conveniently backed out. Mr. Khan has been extremely rude to us and had even insulted us by saying that we don't know to use the product. It’s because of this false promise made by Mr. A D Khan, we kept quite thinking that a person at the level wouldn’t lie to the customer. But now he refuses to even acknowledge his own promise and even the problems he had seen. He has been only delaying and avoiding the complain so that the customer is proved wrong and he gets brownie points from the company. I have called the Customer Care Number: [protected] a lot of time complaining about the product and also written mails to [protected]@whirlpool.com but nobody has ever responded to it.
I’m tired of this mailing and calling to complain about the product to Whirlpool that's why writing on this forum to tell WHIRLPOOL Company hasn’t been able to solve my problem. We have been complaining about the above mentioned problem from the day we purchased the Fridge. A lot of people from Whirlpool Centre, Udaipur have come and seen the problem but have never bothered to find a solution to it. Nobody till date has found any solution or given satisfactory answer to my complain..
We regret on buying every Whirlpool product firstly because of the product itself. Secondly, Whirlpool’s post sale service is even worse. People come and see the problem but refuse to be of any help. They only blame the customer.
All I want from Whirlpool is either replace the fridge with a better model or best option is REFUND my money and let me buy another Fridge from Some other company.

Col Bhishm Kumar Shaktawat
65, Lal Niwas
Sardarpura
Udaipur - 313001
Rajasthan
Mobile : +91 [protected]