[Resolved]  Whirlpool / Washing Machine — washing machine replacement/repair

Address:

Bangalore, Karnataka

Dear ______,


I am writing this mail as I am totally fed up of whirlpool branch service office at bangalore (near lalbagh).
My whirlpool washing machine had some problem in August 2011. Then after calling several times to bangalore office and engineers, finally after almost 10 days or so, it was repaired. Soon after the repair, again it stopped functioining within a week and again I lodged complaint and then the horror of calling whirlpool office in bangalore and the engineers. It took another 10-15 days to get it solved after continuous calling, even being a valued customer.
But after a week again probelm occured, this time I was assured that my washing machine will be replaced vide sms dated 4.10.11 from TD-098704. based on this complaint no., I gave my original invoice bill and whirlpool office bangalore told me that within 3-4 days washing machine will be replaced.

Till now, my washing machine has not been replaced. since then I have been calling whirlpool office almost everyday and have spent my money calling, precious time. Finally they said that a sr. engineer will come and check the problem.engineer did come but after that no follow up, again i have called numerous times, but i m getting fooled by whirlpool people everytime, either they say that engineer will call me, when i call engineer he say that he will come today, then he will not turn up, when i call next day he says by afternoon he iss coming. and afternoon when i call, he does not pick up the phone. when i call office, they say that they will get bacak to me,but nobody gets back to me. Today since morning i have been calling but to my utter frustration, there is no respite.
Now its been alomst a month and this is too much. I am mentally stressed and besides i m not well also nd on top of this the unprofessional attitude of whirlpool staff.

Sometimes i think it is worse than the govt. service...i m totally fed up. Today I called hyderabad office and asked the customer executive who picked up the call to connect me to supervisor but it was disconnected. After that i called whirlpool bangalore offfice and engoneer but no response.

I have wasted almost every weekend since a month now trying to rectify this problem, but no cooperation from whirlpool staff, which i think is totally unprofessional.

I m writing this mail in the hope that this will reach to higher authorities and some strong action will be taken. I don't know how many customers like me are suffereing because of the unprofessional attitude of whirpool staff at bangalore. I suggest you do a random survey thru different means to find out the customer satisfaction from bangalore whirlpool branch service office.

I specially want to mention few names, with I have been intercating during 3 months now and I recommend that strong action be taken against these persons in particular:
Mr. Rajesh (Bangalore whirlpool service office incharge)...I have lost trust and hope after repeated assurance from him, which has never happened.
Venkatraju - engineer at Bangalore whirlpool service office. He confirms that he is coming to do the repir but then never turns up and then doesn't pick up the phone. Its really frustrating....
A lady who picks up the phone, tells me that sometimes rajesh is gone for lunch, sometimes he is busy in a meeting and sometimes, she disconnects the phone abruptly. she tells me that she will ask engineer to call me back or get back to me, but i have spoken to her amlost 50 times and she has never got back to me, eveytime it is me (the so called valued customer) who has to call. This is how whirlpool treats its valued customer. This is how you celebrate your 100 years of service, by forgetting and fooling your valued customers.

I hope something will happen and I will get a call that my complaint has been received and action will be taken.

Vikas Katoch
M: [protected]