[Resolved]  Whirlpool / Washing Machine — Servicing racket

We purchased a Whirlpool automatic washing machine in mar 2007. It has developed problems on numerous occassions.
Just last month we got the inlet/outlet valve changed for about Rs 1000/-
The service engineer informed us at that time that we should go for a service contract.
I was not interested and told him so.

A couple of days ago, the machine stopped working altogether.
When the service engineer attended today, he said that the pcb has a fault and needs to be replaced.
My contention is, why should I pay Rs 3200/- for an entire new PCB. Why can't the company investigate what is wrong with the existing PCB and repair the same.
Repairing a PCB is not rocket science!!!! Even if a small resistor is defective anywhere on the PCB, the unit will not work.
It is high time that companies like this stop such malpractice of fleecing trusting customers.
Kindly advise if any action can be taken against these people.
Was this information helpful?
No (0)
Yes (0)
Aug 14, 2020
Complaint marked as Resolved 
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Whirlpool India
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    69%
    Complaints
    3569
    Pending
    0
    Resolved
    2438
    Whirlpool India Address
    H.No 113/8 Model Town, Gurgaon, Haryana, India - 122001
    View all Whirlpool India contact information