A month long ordeal which Whirlpool washing machine service center.
We own a Whirlpool washing machine Model AGI SS50 which has been sparingly used.
When we used the machine on 5-10-2009 we noticed some sparks and tickling sound when the machine was spinning.
On 6-10-2009 we called the call centre of whirlpool and lodged a complaint (complaint no: 3570)
On 8-10-2009 the technician visited and after checking the machine he informed us that there was nothing wrong with it, just some lose wires causing sparks which he repaired.
He tested the machine in washing mode and the problem seemed to be resolved, so he collected his service charge and left, but later when used the machine in spinning mode the same problem started again.
On 14-10-2009 we lodged another complaint (complaint no: 7853)
On 16-10-2009 we again received a visit from another technician from whirlpool service by the name Sebastian, who after checking the machine informed us that the motor has to be changed. He assured us that once we change the motor the problem could be set right.
So on 20-10-2009 Sebastian changed the motor and tested washing machine without clothes or waters but the tickling sound was still present.
Charge for the change of motor Rs 2400
He told us that this was probably due to a coin lodged in the drum for which he has remove the drum and extract the coin as he didn’t have the suitable tools with him on that day
So he visited again the next day and tried to remove the drum which he was unable to do so ,at this point he told us that may be problem was with the bearing. He said that he is unable to solve this issue and another technician is going to visit and fix it.
But he assured us that it was a minor problem and we may continue to wash clothes in it. So when we tried to wash clothes in the machine, the water flow didn’t stop even after filling the drum and at this point the controls on the board stopped responding so now we had a machine filled with water and clothes which was as good as dead. This left us struggling with the problem of extracting the water from the machine because as promised by Sebastian no technician visited us again.
On 22-10-2009 we again lodged a complaint (complaint no: 13305)
On 27-10-2009 another technician came and after checking informed us that the PC board had been damaged and has to be changed which would cost Rs 4000.
On 30-10-2009 a 4th complaint was lodged (complaint no: 18054)
So now on 31-10-2009 after nearly a month from which the minor problem had arrived and 4 complaints and RS 2680 and hundreds of calls later we have a machine which has totally stopped working and still there seems to be no solution.
Contact No: - +91 9845227866, +91 980142541