[Resolved]  Whirlpool Washing Machine — Whirlpool Not Providing Service under AMC

Address:

Gautam Buddha Nagar, Uttar Pradesh

I have given AMC of my Whirlpool Washing Machine to you. My Washing machine is NOT working from 4th April, 2010. Many times I had done complained in your call centre. But I am NOT getting any service from your site. If you are NOT able to sort out my problem, then please refund my AMC amount. My area is under “Western Refrigerator ” Noida. Complained Number is --- GB[protected] Dated 7th April, 2010.

On dated 23rd April, 2010 I called your call centre[protected] and had discussion with your Senior supervisor Mr. Amit. He consulted to Western Refrigerator and then told me that “Within 24 Hours you will get service” and now parts are with Western Refrigerator and they will allocate engineer for same. But today (24th April, 2010) morning, I had discussion with Mr. Manoj (Western Refrigerator), as per him “Still Parts are NOT available” and he has given Mr. S.K.Singh (Area Manager of Ghaziabad) number[protected]. Then I try to contact him. But I am not able to contact him.
Again I had called to your call centre. Then I had discussion with “Anchal”. She is senior supervisor. She assured me “You will get call after two hours, she will discussed with Western refrigerator”.

Now,
What I will do “As a Customer” ?
What is used of AMC in such type of service ?
Are this is method of providing service to customer ?
Are Whirlpool, NOT a position to provide / replace washing machine to a customer ?