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Whirlpool Washing Machine - Poor service & spare part availability

 
2 Reviews
User
  Uday Kothalikar
Dear Sir

I have a Whirlpool Sensation Neo Front Loading washing machine for last 3 years. Last week all of a sudden the spinning operation is not taking place. After loding complaint on Monday 18th (Complaint Number – 1010007126) , the service representative from M/s Shree Enterprises visited us the same evening. After inspection he concluded that the Drain Filter is broken & needs replacement. The said part was not available in their (Service centre) store & indent has been raised on Pune Branch office.

Thereafter I contacted Pune branch office to check the availability of part, which they said 1 week, as the part is not in Pune stores & needs to be procured from Pondichery office.

As the machine is non usable, I wanted to talk to the head of branch, Mr. Rajesh Varma to expediate the things. Whenever I call the Pune bracnch, neither I am connected to Mr. Varma, nor him mobile number is shared. Every time I got a promise that Mr. Rajesh Varma will call me. I suppose Mr. Varma to be too busy in other activities since last 10 days that he is not finding time to call me.

I had also called the helpline again to get the status; again I was told somebody will call me, nobody still has done so.

After One week, on 25th to my surprise (I don’t Know, whether I should be expecting more surprises than this) I am told that today the photograph of the part would be sent to Pondichery office! Wow! The company doe not seem to have any spar party catalogue/ part numbers system. Only god Knows how do they make & servive the products

Yesterday, 28th I am told that the part would need another one week to arrive. Again since 18th to 29th, nobody from Whirlppol has the courtesy to call or mail me.

Can Anybody suggest the further cource of action for me?

Uday Kothalikar
9822064542
uday@incat.com
Complaint comments 1 Comment     Updated:
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Comments

 
i registered a complaint in ur service centre through complaint no.DL10100009327 dt 12/10/2010.
i got wirlphool washing machine in January 2010 from Burari, Delhi. After some times, the machine is disturbing in spin time and the sound is abnormal in every movement during the spin time. I registered a compliant at your service centre, your servicemen came to my house and told me that motor of the spin is damaged and motor is not available in our stock at this time.I shall repair your machine atleast next two or three days.When I called again at your service centre, they told me om Monday your machine will be repaired. Your service man did not come. Then again i called your service centre on Wednesday, 20.10.2010, they told me next day your machine will be repaired. But next day when again I called your service centre to ask when your service man will be come. then they told me motor of the spin is not available. So your machine will be repaired next Tuesday. I am very disaapointed by your service which you provide to yuor customer. This is second time when I faced the same problem.
so plz tell me what to do now, if i cant get proper service, what the use to buy your product.
waiting for ur reply, how do they give service to customers .
contact me at
Jyoti Massey(m) 9250751362
jyoti.massey06@gmail.com
H. No.93
Gali No. 4
Chandan Vihar, Sant Nagar, Burari,
Delhi – 110084

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    Whirlpool Washing Machine - Poor service & spare part availability