[Resolved]  Whirlpool Washing Machine — Horrible Customer Service

Address:

West Bengal

Dear Sir/Ma'am,
It would be an understatement if I say that I am a disgruntled consumer of Whirlpool.I have been running from pillar to posts for the last 4 months to sort out a problem with my Sensation Elite washing machine procured in 2007.I had also paid Rs3990 for extended 36 months warranty valid till 10th December'2012.

The machine vibrates and makes a lot of noise while spinning.I logged calls and was told that it is a problem with the leveling of the floor, which after much persuasion turned out to be a problem with some part within the machine itself.This is when my problems started.

I loged a call(ref no.KL[protected]) on 14th Dec'2009, which I found out was closed without the problem being resolved when I chased for an update on 22nd Dec'2009.A new call (ref. no KL[protected]) was raised again, and I was assured that the machine would be collected from my home for the spare replacement within a few days.Till date , despite several phone calls and chase ups nothing has been done.I have been promised several dates but none have been met.I spoke to supervisors Mr.Gurmeet and Mr.Sanjay Gautam , who assured me of call backs and never came back.I feel cheated ! Sanjay and Gurmet now have stopped taking calls from me and whenever I call up I am told that either they are not in ffice or would call me back.This amounts to fraudulent practice.

I am writing this mail in utter frustration and have learnt my lessons buying a Whirlpool product.I would expect immediate action else will feel compellled to take legal actions through consumer forum.

Thanks,
Supraj Ghosh,

91M Bosepukur Road,
Kasba
Kolkata 700042
Cell: [protected]/[protected]