Whirlpool — non-response from Whirlpool Service Centre

Address:West Delhi, Delhi

Sir/Madam

I have a fully automatic front door machine which got repaired since 19th May 2011. The said machine is under AMC for a period of 2 years. The model no is neo vide sr.no. D[protected] dated 16-10-09. On complaint to the custommer care the engineer attended to the call and informed that the machine needs to be taken to workshop. On 21st May 2011 the same was taken to the workshop and delivered back the same on 1st June 2011. At the time of testing itself the complaint was made to the delivery man that the water is not drained during spinning. He informed to again contact the service centre "Magic Technologies (Whirlpool Authorised Service Centre) BG-500, Bagrola, Sector 8 Dwaraka New Delhi 75(machine was returned from the same workshop after repairs). Complaint was again lodged and machine was attended by the engineer on 4/6/2011. The engineer Mr.Pawan attended the complaint and while checking the machine draining nob was broken by him. He asked us to give complaint to the workshop once again and request for repairs. From that day onwards we are in contact with the authorised service centre but every day we are given false assurance that the part will be come with a day or two. Last weeK mr. sasikumar, engineer informed that he will come with the part and replace the same by 10.30 AM, but he did not turned up. On telephonic conversation he just gave false promises that he is on way he will reach in just 10 minutes time. Till evening he did not turn up. Finally with great request he turned up around 6.30 pm that too with the wrong part which was not ment for that model of the machine. He informed to again make a complaint. On our complaint the agency showed their helpless ness and said we cant do any thing we have put an indent it may come any time. Atlast they promised for 21st June that the part will be coming. On enquiry they informed that part has not come.

The agency is not serious on the issue and the attending staff say we cant help it if you want to complaint about our agency you can do it at any level we do not bother about your complaints.

Really i am shocked that company like whirlpool also have such service centres who do not know how to talk to custommers. When asked for a standby machine they said it is not possible. i feel cheated by purchasing a product from whirlpool who had a world fame and secondly by taking an AMC.

Atlast i would like to request your kind self to kindly look into the matter on top priority and resolve the problem faced by me for more than a month and instruct the service centre how to deal/behave with the custommers.Thanking you in anticipation

Machine was purchased in the name of Rizwan Khan(Son) registered mobile no. [protected]


M.A.Khan
New Delhi
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