[Resolved]  Whirlpool — Whirlpool washing machine

I Purchased a fully automatic whirlpool Washing Machine from Next Show Room Chengalpattu. with in a weak the circuit board got damage. since it is in gurantee period they change the circuit board after 1 week. we face the same problem with in 6 Months. The whirlpool Service engineer suggest to use the whirlpool steblizer to avoid short circuit. after installing the steblizer we face the same problem in our machine. The whirlpool company is not taking any action on this issue. whirlpool india is not satisfiying the customer. the whirlpool is a very good company with waste service providers.

Thanks
Sirajuddin
[protected]

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Whirlpool Washing Machine
My washing has not worked for nearly 2 months now. I have reported my complaint numerous times and on occasion an engineer has actually come on the day they promise. But they have replaced several parts and the computer panel twice. Once I paid for this (over Rs.2, 000). The engineer suggested that I paid for the "Care Plan" which I did. I am so happy that I made that decision as so many parts have been replaced since.

Every time an engineer visits they then replace a part and the machine does not work, they then promise that it is another part and they will come tomorrow. Then they do not come and I take a whole day off of work.

I have written to "[protected]@whirlpool.com" to let them know of the service that I am receiving and raise my concern as to the competence of their engineers. I also mentioned that I have been charged for parts that did not fix my machine. I have asked for there help. They did not reply to 2 emails. They just replied to an email but rather than refer to any of the issues I raised they basically told me to be patient (see below). The engineer did come on 24th June as promised and he replaced a part which also did not work and he has promised he will return. I remain shocked at the level of service and care for that matter.

Dear Mr. Mark Oakley,

Greetings of the day !!!

As discussed with our concerned branch, engineer will visit at your premises tomorrow i.e. 24th june’14 to replaced required part.

Till then….request you to kindly cooperate with us!!!

Regards

Ragini Rawat
Care Manager
[protected]@caretelindia.com

Cooling bot working

Refrigerator lights are working but not cooling and it is not working In the last three days, every thing functioning i.e. lights, sound are working in the fridge. But no cooling, it is now known what is the problem