Whirlpool India Complaints & Reviews

I had purchased a whirlpool split a.c. at vasanth& co , dindigul, but they delivered a defect a.c. when I came to know at the time of instal and I informed to them but they are not response in correct manner.please advice

Dear Sir,

I am Using The Your Company washing machine Within ( WHIRLPOOL 360˚ BLOOM WASH 7.2 KG ),
But Not Processing The UB Indicator, Service Technician Attend The Complaint For 5 Times, But Not Solve The Problem,
So Kindly Replace The Washing Machine.

Washing Machine Details:
Serial Number: INF1307,
Model Number: 14018,
Purchase Date: 14th Feb 2013,
Purchase...

Sir/Ma'am

This is to inform you that I am using the Whirpool Refrigerator since years, every year I had to putting gas in it.

No one from the your side had check why this problem been occurred every year. No one doing their job sincerely. Every time I complaint regarding cooling problem your engineer put gas in it, some days it's works but after some days problem remain same.

My last complaint was for same cooling problem, the engineer without checked why gas leaking from where he start filling gas in the compressor, after filling the gas I told him please check why this leaking problem have been occurred every year.

Then he started checking and found the near about the coil there is leaking. Who will compensate my money all money I spend on the gas, nobody checking main problem.

Thanking you

Thanks & Regards
Imran Ali
[protected]

In the last three days, every thing functioning i.e. lights, sound are working in the fridge. But no cooling, it is now known what is the problem.

We purchased the fridge last year. Right from the first month we started noticing water puddle being formed on the floor of the fridge spoiling all the vegetables. We registered a complaint. It was solved for that day. The problem persisted and many complaints were made and many times, it was fixed temporarily. Post warranty, I was charged Rs. 5000 to change parts promising a permanent fix. Again the water is seen and this time on complaint, no body is ready to come and solve the problem

Worst part is that every time the complaint is made, we are asked to shut down the fridge for a couple of days causing us great trouble.

My whirlpool washing machne and refrigerator both are unde repair please do the needful as early as possible

fridge serial no IN COO 2811422
washing machine seiral no IN B[protected] and LQO15000680
My address:

M.venkatasamy
4/434 - M rajiv nagar , 5th cross, , somaraipettai, Krishnagiri

Mobile numebr ; [protected]

there is black mailing thru bajaj fin even i had paid the full payment .now they asking me foe extra payment. so pls help me as my name is farida shaikh .loan a/c number is:4050CD00253552,insurance extra payment as my installment was 3500/- and they were asking for insurance 450/-extra.
for which i have came in civil as i had paid the full payment.
help me in this case.
farida shaikh.

Dear Team,

I had purchased Whirlpool Refrigerator in 6-7 years back and it worked fine for 3 years.

Then it started giving problems of auto defrost. I started logging complaints to whirlpool and they advised that it has blocked drainage pipe.Whirlpool technicians just poured hot water from inside the refrigerator and said that it shall not happen again.

But the problem continued and still persists. Every-time technician would come and would do the same process of hot water.I continued to ask technicians if there is problem with the part pls replace but they said its absolutely fine.

Recently (Oct 12)one of the technician (same technician who used to say that there is no fault in any part) visited and replaced one part which they call as " BIOMETAL" and said that it will no solve problem for ever and this part has warranty of 6 months.

But recently (in March 13) problem has started again (i.e. water leakage inside the fridge) and I lodged complain with Whirlpool customer care and technician visited. He said that there the problem has nothing to do with Bio-metal, so I asked if it is not associated with Bio-metal then why you people have changed the part even if it is associated then pls replace the part. The technician said that he need to confirm with service centre and shall come back. But he has never came back.

In summary I have been paying service charge approximately Rs 395 per visit so many times plus Bio-metal part Charges (Rs 850) for the problem mentioned above but still the problem is not resolved yet.

I request you please help me to get my things done or take some legal action or what action I can take against the company.

Moreover whirlpool provided the number of Branch Coordinator Mr. Kapil- [protected] and Service Centre No- [protected].

Mr. kapil is not at all bothered to pickup his phone and service centre no is switched off.


Few Complain Numbers for reference:

1. Latest Complaint Numbers ;
GB[protected] - Registered on 15-March-2013
GB[protected] - Registered on 19-March-2013
GB[protected]- Registered on 20-Oct-2012 ( when Bio-metal was changed)
GB[protected]- Registered on 08-Sep-2012
GB[protected]- Registered on 02-March-2012

Above complaints are for same problem i.e. Defrost issue and water leakage inside the refrigerator.


Thanks & regards,
Vinod Pandita
+[protected]
pandita.[protected]@gmail.com

I had bought a refrigerator(Model No. Frost Free MM 26ZX 250 Lts) one year before from JAINSON Electronics, Karaikudi, Tamilnadu. I would like to bring to your notice that I've registered a complaint. The main issue is our refrigerator is not working due to some internal circuit board failure. But the problem started right beginning from complaint registration. I had registered a complaint on 28 Feb 2013 & received confirmation SMS from Service Center[Code is 885 for SR number CN[protected]]. Later I ha been waiting for their response almost for 10 days. After many calls they said they never received any complaints before! & so they will log it as new complaint on 10th Mar 2013[Code is 037 for SR number: CN[protected]]. I couldn't expect this kind of service from them. Such a irresponsible replay from their Customer care. Now almost 10 days has gone till no proper answer from their side. Refrigerator is an one of the essential home appliances, so whirlpool should have taken prompt action. Just imagine a home without refrigerator for almost a month! A reasonable approach to this would have been diagnosed the issue & let us know exact time period to solve this issue. Instead of doing this, there is no point of keep telling 'we will solve your issue as soon as possible..'.

You are not serious to take any correct action to resolve this issue. I'm really very disappointed from your side. I never & ever recommend whirlpool to any my friends & relatives. Such a pathetic experience.

Date Complaint No.

28th Feb 2013 CN[protected]

10th Mar 2013 CN[protected]


Will see how its going to end.

I would like to bring to your notice that i had registered a complaint on the 13th Dec 2012 vide complaint no. CN[protected]. The issue was with my whirlpool window 1.5 tonne Air conditioner. The technician had visited and diagnosed the issue as failure of the compressor. He had mentioned that the compressor was under warranty and promised to replace the same. Further to that 2 weeks after many followups, we were told that there is no stock of the replacement. The call center details reveal that the complaint was closed on 10th Jan 2013 stating there was no replacement available. Till date there has been no revert from your side. I am appalled by the lack of dedication in resolving a issue which has been pending for over 2 months now. I have been a loyal whirlpool patron using most of your domestic appliances. This will be my last attempt to resolve the issue failing which you will leave me with no choice but to approach the consumer forum/ grievance redressal cell. I have again booked a complaint today 05th Feb 2013 vide complaint no. CN[protected]. Request you to do needful.

A very unsatisfied & disappointed customer.

Regards
Pavan Kishore
[protected]

Dear Sir,

My Whirlpool washing ever since it was delievered had been giving frequent problems and failing repeatedly. After much discussions, the Whirlpool managers agreed to replace the Washing machine and tool my original bills. After that there was no trace and my repeated calls only resulted in promise. Now when i rasied a compained, i am told i have to pay Rs 4000.0 to replace a faulty board because it is out of warranty.

This is the most painful thing a consumer can experience from both side a poor qaulity product and a even worse customer service and after putting up with repeated failures, i am told to cough up even more money.

I would like this to be taken up and the company be directed to replace the machine without delay

We bought a Whirpool Fully Auto Top Load washing machine from Khosla Electronics (madhyamgram) on the month of November 11, 2012 paying Rs 17900 and own an Electric Iron by scratching a card which was provided from Whirpool. According to the sales representative of Khosla Electronics Miss Shampa, we had to call her and whenever she will tell us to collect the gift...we have to go then...but after 2-3 weeks we gave a call to miss Shampa and she asked to submit a xerox copy of the bill. We do so. After that 4-5 week passed and we call them again....they said that they cannot provide the gift at present....we will get the gift when the stock will again fulfilled. This way they cannot harass a customer...and it is very much insulting.

Bill number-5753
Branch- Khosla Electronics Madhyamgram
Contact-[protected]
Debjani Chakraborty

i did purchase whirlpool refrigerator last Feb 29, 2012. but in July i was find crack inside body. i was registered complaint at that time. but still today they can not solve the problem. now i want my money back. because it is bad experience. so what can i do? please help me.

HasanAli Maknojiya

We bought a microwave of whirlpool brand "Whirlpool Magicook 25 BC Convection Microwave Oven - 25 Liters" which withing a month started giving problems .Its microwave feature started misbehaving it works for only few mins and then only turntable keeps rotating and microwave does not works after few mins it becomes cool and starts working.

We registered a complaint ( Complaint no :gb[protected] ) and a technician visited and analysed the microwave saying PCB is faulty as it is getting overheated and needs to be replaced.This is what happened after a month of purchase only.He replied saying he will come back next day with new part and will replace it.

After that day more then a month has passed we have done so many calls to customer care each time we receive a reply saying we don't have the part yet.We sent mails to their helpline mail id as well no reply from then as well.

We would like you to help us in this matter .
Here are the details

Microwave Model : Whirlpool Magicook 25 BC Convection Microwave Oven - 25 Liters
Request no: gb[protected]
Technician Name : Subash

well this is with ref to my whirlpool refrigerator i bought some 8 years ago...the compressor went kaput some 2 days b4...the warranty is for 7 yrs..i think....

i wanted to share how the old models of refrigerators continue to run to this day than the so called "technologically superior" models (this one i brought in 2004)...my old kelvinator is more than 18 yrs old and still going fine except for the rusting of the body....

this cannot be termed a complaint bcoz my warranty period is over but wanted to share my views regarding some of the older models of our home appliances...

thanks

I have purchased a washing machine from whirlpool (wpwm professional sports) from Value Plus Retail Pvt. Ltd. on[protected]. The cast of machine was Rs. 28000.00. This machine after 6 month of purchasing. After complain they promised it to return. But till now they are fooling me. They just passes phone line one person to other, Some time hours. I really fed up and want to teach a lesson to company. need help.
Prof R.P. Ojha

I have a refrigerator (not is warranty) of Whilrpool which was giving high cooling for which I made a customer care request to Whirlpool. Their engineer came and changed the thermostat and charged INR 1250. Engineer was having the feel that current thermostat is fine but he was not able to find some other reason so changed thermostat and clearly told in case problem persist we will refund this money and out your old thermostat back. Problem didn't resolve with this, so again called Customer care, another engineer came and made some settings change which has resolved the problem.

I have made multiple calls to customer care and the first engineer but no one is reverting now to refund my money which has been charged for thermostat.

Please help.

Regards,
Seema
[protected]

Dear Sir,

I am an aggrieved owner or Whirlpool washing machine Professional ABM551. The washing machine details are as follows.

Serial No ID[protected]
Model No [protected]
Date of Purchase: 21.1.2012

The washing machine isn't working between wash program no. 2 to 6. I have registered the complaint for the same through whirlpool customer care on 12 Dec 2012 vide SR No. PN[protected] and again on 17 Dec 2012 vide SR No PN[protected]. Since then your service personnel has visited my house once. I was told that some part of the machine needs to be replaced and he would come again with the part. Since then no one has visited. I reminded the customer care since then 2 times via customer care helpline number[protected] and 3 times via email (email ids: [protected]@caretelindia.com; [protected]@whirlpool.com; [protected]@whirlpool.com. Email sent to [protected]@whirlpool got bounced back). Every time I was promised a resolution within 5 days. However, even one and half month after registering the complaint I am yet to get my complaint resolved. I have also forwarded the complaint with problem and contact details to [protected]@gmail.com.

The purpose of posting the complaint here is twofold. Firstly I want to bring the complaint to the notice of whirlpool management & secondly I want to make every consumer aware of the practice Whirlpool follows and factor customer support as as important parameter before buying a product. I have learned my lesson now its time other learn theirs too.

Thank you & best regards,

Satyendra Singh

I am a Blind person ageing 58 years. In September 2012 my washing machine stopped functioning so I lodged complain in the call centre of the company. Then engineer came and told to replace a particular part. However my washing machine was not repaired for 20 days inspite of repeated reminders. Then we personally approached Mr Mitesh Patel, the manager of Digitronics Services (the service station) situated at 6, 1st floor, Camps Corner-2, Nr. Bikanerwala, Prahladnagar garden cross road, Satellite, Ahmedabad-380015. Instead of cooperating he roughly talked with us and told that 'I cant give gaurantee to you that your washing machine will be repaired, you can do whatever you can do'. Then we informed to HO about this. Since than uptill now, sometimes their different engineers tried to repair the machine. But on every visit they told that some parts will have to be replaced, those are not given to them by Mitesh Patel. On 06/01/2013 we once again lodged complain (complain no-AH[protected]) but till today my washing machine is not repaired and dead.
Hence I humbly request you to try to get my washing machine well repaired immediately or get replaced my washing machine against another one. I also request you for compensation for me for washing charges, visit charges, call charges and compensation for our mental upset.

Thanking You,
Bharat Shah

Hi,

This is with reference to the poor customer service and cheating done by whirlpool India. Initially they have failed to provide us the service for In-warranty whirlpool front loading Washing machine, and after 3-4 months siting the reasons they provided us a replacement in the form of Top Loading whirlpool 360 Degree Washing machine, after taking a payment of Rs 10,500 From us.But the machine they have given was the defective one, and after almost a month of constant calls and mails they have replaced that machine with so-called new one. But from past a month this machine has also stopped working, and we are not getting any help from whirlpool customer care. Everytime they are giving us fake information.
Everytime they have given us defective machines, and now the customer care is not responding at all. From 6 months they have harassed us a lot. Now, we don't want the machine, as we don't want ourselves to be trapped again with Whirlpool. We want our money back so that we can purchase some other machine.
Please help us on this.

Thanks,
Archana Jha
Ph: [protected]