Woodland — Faulty product, Bad services, Negligence against customer complaints.

Address:

Mumbai City, Maharashtra

The mail comes in reference to the purchase I did with woodland outlet at dahisar thakur mall mumbai, dated on 14/01/2015 out of which almost for 1.5 month in total till date the shoes is with wooland for following reason. Following are the list of problem I had faced and facing till date. 1) Color deficiency, dark color and light color in the pair, to which I requested for some solution, also Pasting removed from various side of shoes, for which I had given it and received it after 10 days. 2) After the store manager found there is some color deficiency. he asked me to given the shoe for color fade issue, at which the shoes was returned to me after 25 days, once I received pair again I found the leather had become weak due to rubbing of leather for shade. 3 ) Lastly again, I had found that the same problem of pasting being again removed from various side of pair in both shoe, with leather becoming more weak day by day, the pasting done earlier also have started to remove resulting into a feeling to throw and not wear the shoe again.. I had submitted my pair again at the store. 4) The shoe laces are total very bad quality, as shown in the picture.. I had attached the images of my present shoe condition along with date of purchase, Bill of fade color issue, pasting Bill. which in total had given my purchase worth 3500rs for 3 times in last 4 months. Requesting you to give me REPLACEMENT rather then giving me pasting done again or any commitment..which is purely not acceptable.. I had faith with the brand and its right now I am standing no where. After a complain on customer care on 11/05/2015, I got a reply that the problem shall be resolved within 10 days and it have been more then at days I have not received a word from them. I coudnt attach the proof here as there are some error, duplication. Please guide me for further procurement. Nikhil Chitroda. +91 [protected].