[Resolved] www.buytheprice.com — Order is not delivered after payment | |||
I purchased a Fastrack watch on September 3rd 2012 from an online shop named www.buytheprice.com & the order is not delivered till date. The payment is done by debit card. They sent me sms alert & mail notification with an order no for tracking purpose. On 8th Sept I asked them by mailing to their email id that how long it will take to reach the product? I was astonished by their reply that they don't have the product & they were searching for the product from local distributors and that will take time. I wrote them to cancel my order & asked for a refund. They replied me that they have initiated for a refund process & it will take 7 days & will be refunded to my account. But in this case they did not ask me for my account no. they are making us fool. They are a fraud online shopping company & after this mishap i have searched for the company's review & i am shocked to see that like me many consumers had lodge complaint against this online shop for the same reason. I am tensed. I fear that my money has gone. Please help me with this serious matter & help me to get my money back. If possible teach them a lesson this time. The order detail is given below: Order No: BTP1079933 Order date:[protected]:43:37 Status: Confirmed. Product: Fastrack Analog Watch - For Men - N3025SL02 C671 Price: Rs.1,886/- Thank you, Shubhrajit Chakraborty [protected]@gmail.com [protected] Kolkata. West Bengal Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 3 Comments | |||
Comments
Hello Shubhrajit,
Greetings from Buytheprice.com.
We extend our sincere apologies for not being able to fulfill your order. This is to inform that the refund has been initiated and will reflect within 5-7 business days in your account, as said by one of our Care Executives. We will make the refund from the same payment mode using which you had paid us, hence we would not require to get your account details again. We request you to empathize with us and understand the dynamic behavior of the market wrt price and availability, because of which the order was not processed. We hope to get a chance again to serve you in near future, with promise to serve you the best way possible.
Buytheprice.com request you not to share your BTP order ids or any personal information on public forums or social media pages as your personal information can be misused beyond imagination. We care for your privacy and feel responsible to make you aware of all the possibilities of information exploitation.
Yours happily,
Buytheprice Team :)
Greetings from Buytheprice.com.
We extend our sincere apologies for not being able to fulfill your order. This is to inform that the refund has been initiated and will reflect within 5-7 business days in your account, as said by one of our Care Executives. We will make the refund from the same payment mode using which you had paid us, hence we would not require to get your account details again. We request you to empathize with us and understand the dynamic behavior of the market wrt price and availability, because of which the order was not processed. We hope to get a chance again to serve you in near future, with promise to serve you the best way possible.
Buytheprice.com request you not to share your BTP order ids or any personal information on public forums or social media pages as your personal information can be misused beyond imagination. We care for your privacy and feel responsible to make you aware of all the possibilities of information exploitation.
Yours happily,
Buytheprice Team :)
I had placed an order for Fastrack men watch for Rs1849/- on 27/09/12. I was informed by an mail that my order is confirmed and will reach me within 5-7 days but its been 7 days and the status of my order in their website shows that the order is confirmed there is no sign of order being dispatched i tried calling their customer care no. but to no avail cause its always busy and i end up losing more money by means of balance. I tried contacting them via. mail but was given ticket no. but nobody responded to it. I want BuyThePrice to look into the matter ASAP or i want my money back.My ticket No. Is #34147
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Steve here from the Customer Relations team. Always here to help!
Thank you for shopping our product. However, we do apologize for the confusion & inconvenience caused to you. We don’t indulge in issues occurred from purchase via non authorized sites or retailers not affiliated with us. For any concerns regarding these companies, please contact them directly.
Thank you.
Sincerely,
Steve