www.buytheprice.com — Non-delivery after a week; No response to emails; Customer Support always lies | |||
My name is Kalyan and I am from Vizag. Though I knew that the site buytheprice.com is a fairly new site, I got tempted to order a Black & Decker DCM 15 Coffee Maker for a very low price. I ordered it on 20th Jan 2011. Waited for 4 days to know the status and then started sending emails to the listed email address on their site. No response. Then I called up the customer care number and spoke to a male executive and he told me that they are presently out of stock and would be despatching it that day - 24th Jan evening by 5:30 PM. I call them up after 6 PM and they tell me that it is not yet shipped. The next day I call up in the morning again and another female executive answers the call - tells me that "sorry" and it will be shipped today evening - Same farse again....Not shipped. The next day I write a couple of emails - and no response... Got a response after another day saying sorry again... Here it is... "Dear Sir, We are really sorry for the inconvenience.Actually we were facing through shortage of product that you ordered for so by 27 of JAN we are dispatching your product.And the product will be delivered to you within 2 to 3 days.THANK YOU FOR TRADING WITH US. Regards SHOBHA" I again call up and the customer rep tells me that somebody has miscommunicated to me and the despatch has not been done yet and will be shipped that day evening... I call up this morning and a female executive tells me that she would get back to me in 2 mins. She calls up within a minute and asks me to repeat my order number. What a trash!!!! I tell her my order number and she tells me she would get back in 10 mins. It has been 4 hours since and nobody called me. I replied back to their above email and nobody bothered to reply back... I guess I would have to keep waiting to hear back from them. Waste of money, waste of time, waste of energy, waste of peace of mind.... A thousand thumbs down to www.buytheprice.com Was this information helpful? | |||
 2 Comments | |||
Comments
same thing happenened with me too !
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
55%
Complaints
32
Pending
0
Resolved
17
+91 40 6719 3030
402, Sri Durga Towers, Road #10, Banjara Hills, Hyderabad, Andhra Pradesh, India - 500034
View all BuyThePrice.com contact information
We regret that you had such an experience on buytheprice.com. We are a growing organisation which is giving its very best to provide service to our customers. Having said that, we do realize that sometimes even with the best intentions, things go wrong.
We understand your grievance and do have trust on us that we are looking into this matter to make sure your product reaches you on time.
Warm regards,
Buytheprice Team