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14 Reviews
  Krishan Khilnani on Aug 20, 2011
This is regarding website The site says that for Age verification they need credit card details of the customer and nothing would be charged, But when you register and provide your credit card details US$ 39.95 is billed on the credit card statement.

I have immediately complain for the above and got the reply that :
Please note that a pre-authorization was made for the free trial membership on Jun 27 2011 - 3:20:48 AM for the amount of $39.95. A pre-authorization is a temporary hold and not an actual charge. Your free trial membership is cancelled and the pre-authorization or temporary hold made for the free trial will automatically be released back into your account. Pre-authorization are usually released within 2-10 business days. However, the actual length depends on when your bank or credit card company releases the hold. For more information regarding pre-authorization, please contact your bank or credit card company.

Then I again send them a mail requesting for refund after 12 days as the amount was not refunded from the site. I again got the same reply. I also requested them to cancell all the further auto generated membership and got the reply that it is been cancelled. Then after 1 month i.e. on 27th July again US$ 34.95 was billed to me.

Kindly advice how can I get my money back?

Krishan Khilnani

Complaint comments 13 Comments     Updated:
Resolve this Complaint  


N Aug 22, 2011 by
Robert Gibbons  
how do i delete the account???
A Sep 4, 2011 by
i want to cancel and am not succeeding
A Sep 6, 2011 by
go to you may have to contact the phone number which is 1-877-543-2576 or you can chat live over instant message. they will be able to help. Hope this helps you out so you can cancel this membership
N Sep 7, 2011 by
I can not login in 2 my username and password?
N Sep 7, 2011 by
I dont have a credit card either.
N Sep 9, 2011 by
best bet would be to contact them by phone or live chat, i couldn't locate my account from there either, i had to talk to someone in live chat
A Jan 12, 2012 by
A Feb 25, 2012 by
This is an obvious scam by false advertisement. Something should be done to these people if they are in the USA. If not American, we are screwed royal. They got me too with this con job. I s there a way to report this scam to AOL or some other official entity? Give me my money you thieves.
A Mar 12, 2012 by
has anyone been able to have the account canceled?
N Aug 6, 2012 by
This is depressing, what do I have to do to get it cleared? Dear Sir/Madam,

We have received your email request. With the information you have provided, I have located the current active memberships you are able to access at anytime with the following information:

Name :
Email :
Username :
Password :I
P Address :
Website names:

We have cancelled your memberships to stop the recurring charge. Your cancellation confirmation # is "some numbers"

If you should need further assistance, please feel free to contact us at 1-877-814-4669. Our call center is open daily, 5:00AM-6:00PM Pacific Time. We appreciate your interest in our website.

Thank you,
Customer Service

On Sun, 05 Aug 2012 05:24:16 -0700, wrote:
> Site:
> Email:
> Subject: Where did this charge come from?
> Question:
> Greeetings, just wondering where this charge of $39.95 came from? All the information I have regading it is this ACESSACCT.COM 8007790938 GBR on 8/2. Just tring to recall what it is I bought then. Thank you
N Sep 1, 2013 by
I cant even get into the website so they took my $40 after say saying it was free and cant even get in.
N Jun 11, 2014 by
I wanted to see some great tubes. I was of course lured in by some false contents, got in, saw they were only posting the same low quality content available for FREE at their advertiser website and cancelled my membership as soon as I turned my... Euh... Toothbrush off.

I have a confirmation page for the cancellation but, no email contact or confirmation number. Let's give it 30 days and see.

N Jul 9, 2014 by
Bad lad 1/7/14  
They took £39.95 not dollars, and had the cheek to say cannot find membership or e-mail, or card details. but sent me an e-mail stating membership had gone through. Bad lad. 1/7/14.

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