[Resolved]  www.goibibo.com — refund not provided

i booked an air india ticket with ticket with wwww.goibibo.com on 14th th march with pnr Z9LME passenger name VIVEK MISHRA travel date 07 april 2013 mumbai to gwalior and 22nd april 2013 gwalior to mumbai paid rs.6956/- via credit card.
unfortunately the flight is not operating on the both the days so i was advised by the airline to cancel the bookings which i have done with AIR INDIA on phone [protected] on 26th march 2013

the people from GOIBIBO are giving an excuse for refund,these people from goibibo.com are telling me to get an endorsement copy of the cancelled ticket from airline i.e AIR INDIA which air india has refused stating since the booking wasnt done from them directly they are not liable for any endorsement as such,since 4-5 days i am calling goibibo.com on their paid helpline no.[protected] wasting my money on calls more than rs.100/- and hours of holding time in the name of transfering the call to senior excecutive but i have never got my call transfered anyhow,these people have no intention of refunding my money and just give an lame excuse o[censored]sing public money for personal interest.
they are ready to cancel my booking on payment of cancellation charges amounting nearly to about Rs.1000/- but if i dont want to pay the cancellation amount i will have to bring proof of cancellation which is not possibly practically as air india office is at NARIMAN POINT and stay at alomost 50kms away from that place and i have hardly known that place.
sadly this is a pure technique to earn illegitimate money even when taken into consideration that the passenger is not at fault considering the flight has been cancelled it is a compulsive duty of the agent/airline to provide complete refund but unfortunately these goibibo.com people are simply avoiding and causing mental as well as monetary harassment