[Resolved]  www.MakeMyTrip.com — Non Delivery of Service and no response from your customer support

Address:

West Delhi, Delhi

I had booked a cab using www.makemytrip.com on 22nd Nov. 2012. I required the cab for 4 hours on 24th Nov. 2012 starting from 7. 30 PM. I had made an advance payment of around Rs. 544 in that regard also. The MakeMyTrip Booking ID is NC[protected].

However, to my shock I wasn't provided the service by the cab service provider and kept in the dark till the very last moment that I wouldn't be provided the service. I had received a call from some cab vendor inquiring about my destination etc. and that person told me that he would send me the cab and driver details around 2 hours before pick up. However, I did not receive any such message and after waiting till the very last moment when I called the number from where I had received a call, I was informed that they didn't have any cabs available. Needless to say it put in an enormous amount of trouble as I had to scamper for a cab at the last moment.

I registered a complaint on makemytrip.com but they haven't acted on it so far. The complaint ID is[protected].

I feel cheated by makemytrip.com and want an appropriate punishment for them.