www.passportindia.gov.in. Online Passport Application — No appointment at all - very murky system of working
drcobra on May 9, 2011
I applied for passport on www.passportindia.gov.in about one month back. But till date I have not been able to get appointment, though I try many times a day for Ludhiana Passport Sewa Kender. However, if apply through agents, they arrange appointment in one or two days - by charging Rs 4000- per appointment.
If online passport application was started to improve service, then why following things are not disclosed on website:
1. Number of appointments available each day. (Take the case of rail ticket reservation through IRCTC, all the available seats for next three months are clearly mentioned on website). Why secrecy about number of appointments is being maintained at www.passportindia.gov.in.
2. Appointments are released every day at 8.00 am. However, there is no clock on website and there is no way one can estimate the time set for website. Here again I will quote the example of IRCTC, where time of website is displayed on the Home page.
3. Why time of release of appointments is not clearly mentioned on the website. (again for railway ticket reservation on IRCTC website - it is clearly mentioned that booking of tatkal tickets start at 8.00 am sharp). But everything useful for customers is kept secret.
It appears that some vested interests are involved- as everything is being deliberately kept murky.
As TCS are maintaining this website, they should learn transparency from IRCTC website.
D R Sharma
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