Sir
I ordered for a PHILIPS 32PFL5306 32" HD LCD TV in www.timtara.com on 8th MAY 2012. Order Date: May 08, 2012.I ordered the TV with a discount discoupon so the net amount transaction from my bank account to www.timtara.com is Rs.17,440.30
First Name: Sathya
Last Name: Narayana
Street: 2/468,muthaih nagarvatti pillaiyarkoil stkumbakonam
Country: India
State: TAMIL NADU
City: Kumbakonam
Email: dr.narayana85@gmail.com
Phone: 9600002057
ZipCode: 612001
Order Number : 10252534
Total Amount : 17440.3000
Order Status : Awaiting Shipment
After my payment i went through the order tracking everyday in their website(www.timtara.com).My payment was confirmed soon and it was updated that my order is waiting for shipment(on 9/5/2012).I was happy on seeing that update in my order tracking.But after that update there was no further updates from www.timtara.com regarding my order tracking.The last date of DELIVERY of my product was said to be 6th JULY 2012.I waited till JULY but still my order status was found to be shipment awaited.So i decided to call 0135-3051500(www.timtara.com) and ask for a solution.When i explained them about this issue they opened a support ticket regarding my issue(35564,25564,36288) but their response was not good.When i asked them to cancel the order they told that "we are not authorised to do that & we are not responsible for it".They also asked me to initiate a REFUND REQUEST which would be processed in 24 hours.Their response was really very poor regarding my issue.When i asked for the responsible person they disconnected my call .I dont know why these people are behaving so cheap.Now it has been more than 2 months (may 8th-july 7th) but still they(www.timtara) are neither ready to send my product nor give my refund.Kindly take necessary steps regarding this issue and help me to get back my refund
Thanking you
Yours Sincerely,
Sathya Narayanan.C