www.tradus.in — No dispatch of the product

Address:

Maharashtra

This is with my order number 2250749 placed on 26/02/2012, I ordered a Videocon Refrigerator online from www.tradus.in, after this I also wrote to them to ensure they deliver this on time and they replied back stating that the normal dispatch period is 5 working days and they will ensure that they deliver the product within the mentioned 5 days.

Today is 03/03/2012, exactly 5 working days from my order date and the product is still not shipped. The status on their website is simply stuck on 'Awaiting Dispatch', if at all they had a number to call on, I could have at least called them to chase on this. I also wrote to them via this site mentioning them to take due care while processing this order to which they replied stating the 5 days dispatch time and promising to do so (refer attached).

I personally am someone who believes in e-commerce and supports online purchase of such high value items but sites such as www.tradus.in are bringing bad name to the industry at large and should discontinue the business and get out of the market or simply create a better supply chain for themselves as most complains I saw on this site are about delivery and dispatch of the products. Now I am not even sure weather I should have order the product from these guys.

Regards,
Pawan Sood