[Resolved]  XFX — Not giving warranty

I bought an XFX Graphics card model no 8600 GT , from Saboo Computers pvt ltd kolkata on september 2007. Now in Dec 2009 the card stopped giving display and stopped working. I called up Saboo Comp. person , he said that they are no one to decide what is the period of warranty , it is up to the importers.

There are two importers of XFX in kolkata 1. Akshay Enterprises , 2. Rashi Pheripherals.

Name of importer on my box was mentioned as akshay enterprise.

so i called up akshay enterprises. they said the warranty period is over.it is 1 year. I accepted my defeit.

But one fine day i was surfing internet and i came to know that Rashi Pheripherals are providing 3 year warranty on all xfx products.

my temper raised , because i didnt wanted to throw a Rs. 11600 in dustbin.

i called up rashi , they said they only provide warranty on the xfx products distributed by them.

now as my last resource i contacted xfx this was the conversation between me and xfx :

[ 12/30/2009 2:23:24 PM] I have bought that card from saboo comp kolkata in oct2007 ,
and now in dec 2009 , this card died, the fan stil spins but i get a black screen and error beep at booting.
According to LED and beep of motherboard , it hangs at initilaising video adapter. Now i took the card to saboo
comp kolkata , they said warranty is according to akshay enterprise(Importer) .
I called up akshay enterprise they said warranty period is over. Now what should i do ,
i got this card for Rs.11600. And my father is in no mood for spending another Rs.7500 for a new card.
If i dont get proper support and you make me to throw it on dustbin , then i am never going to buy anything which
has XFX on it. At the time of purchase the shopkeeper says , take the XFX one. Now what is the mistake i have done
by taking it by Akshay enterprise(1year warranty) and not by taking it from Rashi Pheripherals(giving 3year waranty
on all xfx 8 series). Raashi pheripherals are giving 3 years warranty on all xfx 8 series cards.
Why is this type of thing is happening in the same city.


[LUCKY 12/31/2009 3:37:16 AM] Hi, thanks for your message and sorry to hear you are experiencing these problems.
Is there any viewable damage on appearance of the card? If possible,please you can try to put the card into another
PC to see if you get same problem there. Normal RMA procedure is through the reseller, as this is the most
efficient way to process faulty products. On saying that, we do have means to offer direct RMA in circumstances
where end-users cannot return to the reseller, e.g. ceased trading. But we are limited in what we can offer (i.e.
repair and time frame not be sure due to stock status of spare parts. Cards need to be sent to our HK RMA center,
and we`re not responsible for possible local duty and taxes when it`s returned to you), whereas the reseller is in
a position to offer more alternatives (e.g. another manufacturers replacement, part-refund/credit, et.). So we
advise to contact the reseller in the first instance, but please let us know if this is a problem for you.
Regards Lucky


[ 12/31/2009 5:29:58 AM] There are no viewable damage on the card. I have tested this card on many of my friends
PCs with the required configuration. Thanks for the suggestion . But please could you tell me what is the warranty
period for my product ? and if it is over then what i am supposed to do . Should i send it by shippment ot Pine
Technology Ltd. Honkong and file a case against the reseller in consumer court.


[LUCKY 12/31/2009 6:03:13 AM] Hi, thanks for your message. Please note that the warranty is the ultimate
responsibility of your reseller. This period can differ amond different resellers and we recommend contacting
your reseller for more information. However, XFX can provide a variety of support services and will help where
possible. Given your situation now,we`re going to offer direct RMA for you. Could you please ensure complete your
full name, address, Postcode and contact phone number in your XFX account information? Regards Lucky



[ 12/31/2009 7:26:14 AM] Alright as you are helping . (First time any body is supportig me regarding my 8600 gt)
I am filling the details.



[JEDY 12/31/2009 7:42:47 AM] Hi.Thanks for keeping us updated.please contact us again if you have any more queries.
Many Thanks. Jedy


[ 12/31/2009 8:06:18 AM] I have filled all details , now what about your offering direct RMA ,
what is direct RMA ? . What are the things i need to do , and what services are you going to provide .
I am dieing to get my xfx 8600 gt repaired or return me some cash so that i can buy a new card from you to
continue my gaming.. regards

[LUCKY 12/31/2009 8:31:41 AM] Hi, thanks for your message. Please,you can obtain a copy of our RMA terms and
conditons at ftp://www.xfxsupport.com/public/other/EU_RMA_TC_APAC.pdf Please can you print it out,
complete the form and send it with the card to our address on the form.
Please put the returns reference, On the outside of the package. Regards Lucky



sending the card to tsuen wan requires me to pay Rs.2000 for shipment ( Taxes extra) and i can get a new card (Same Model)for Rs.3000 .

Now my question is why in the same city i am suffering for service, one gets me replaced or offers cash to take and other maks me throw it at dustbin, if i knew this kind of stuff i would have been never brought this product from saboo or anything which is imported by akshay enterprise.

Details of contacting :
Saboo- [protected]
Akshay Enterprise[protected]
please do not mention my name if you do contact regarding this , as i have good relations with saboo.