[Resolved]  Xolo — service

The complainant Rajendra l pamrar ( [protected] ) filed this complaint.

While the opponent No.1 is the xolo authorized Service Centre. The opponent No.2 is manufacturer. The complainant purchased Mobile instrument “ XOLO Mobile Q 700 Model” from the
Ridhhi shiddhi by paying costs of Rs. 9600/- vide invoice No. dt.28/08/2013. The Mobile instrument is manufactured by the opponent Mobile hand set under warranty. On 13/06/2014 just within 9 months, the battery of Mobile hand set gets some pixel problem and due to that problem, the complainant was facing this inconvenience. Therefore, on the, date: 13/06/2014 the opponent contacted the opponent No.1 and complaint regarding the instrument. As per instruction of opponent No.1, the complainant handed over the Mobile instrument to the opponent No. 1 for repairing. The complainant went to the opponent No.2. But the opponent No. 1 has not given proper answer when I will be get the instrument the complainant contacted all the opponents many times but they could not give proper reply for the same. All opponents are just ignoring this and only one answer from both opponents u have to just wait. I have call recording of both of them . Opponents have also called many times to opponent No. 3 but he never receive. Before doing this case I had inform to all opponents but they not take this seriously and just forget me. On dated :- 12/07/2014 I wait for reply around five hour in opponents no 1 but they don’t have time for answer and the time of closing of service centre they said u will get your phone with 10 days but not sure. Ultimately, demanded the costs of the mobile or to replace the mobile but the opponent did not answer for the same and not replace the fresh piece of Mobile. In this way, the opponents have adopted unfair trade practice by selling defective mobile.

sir, i have submitted my mobile to the service center for repair on 13 july. but still i have not received my phone.

My job is[protected] when i submitted my handset that time she told me that sir you will get your handset within one week. I made call after one week then she told me that you will get your handset after 10 days. I said OK

but I never know that you people are providing very bad service. After 10 days again I called. She told me same thing sir you will get your handset after 10 days. Today I visited guru nanak communication uttam nagar service center. I asked for my handset you know that i surprised because he told me that you will get handset after 15 days. what the hell

now i want my handset within 2 days other wise i am going to file case again you in consumer court because i can not wait now

so take some serious action

regards

Gagan

[protected]

work order no.[protected]

IMEI no. [protected]

i was purchase xolo phone in january 2014 joki july mai kharab ho gaya i go to xolo service centre for repair it. mene phone submit kraya 1 august for 25-30 days. i don't receive phone in 1 october 2014 till

your service is worst and takes long time for even replacing the phone from the company taking so much of time slove the issue.i have given the phone on 10.9.2014 till now the hasnt sloved

I purchased a Xolo A800 on 06/01/2013 and within 2 months it got dead while charging and after contacting to customer care service they arranged a home pick up (Fed-ex courier service) and on 4th April 2013 I delivered my handset to the specified address by customer care executive and since then I haven't received my handset. I continuously kept calling them for my handset and each time they gave me a silly excuse like 'sir sorry but our ssystem status hasn't been still updated I have forwarded your complain to our senior executive and they will contact you soon' but nothing happened and still im waiting for my handset. Now its almost going to be 2 years completed and nothing happened i belong to a middle class family and i am a student and i purchased that handset after collecting money for a long time. But this all turned to be a mental harrasement and i want compensation for what i have suffered. Do reply to my problem and try to fix this within a short period!

Dear sir,
My name is Mohammed waqas ansari and I belong to Barbanki town. I purchased a Xolo a800 on 06/01/2013 and within 2 months o[censored]sage one day it suddenly got dead while charging at night. The next day I contacted their customer care service[protected] and as they didn't had a walk in service centre in my area so they arranged a home pick up via fed-ex courier. On 4th April 2014 I delivered my handset to the specified address and from that day I havent received my handset and now its almost going to be 2 years. Within this span of time several times I have been calling them and each time I got to hear very silly excuses (they always said sorry our system is not still uldated regarding your complaint and sometimes they even refused to hear me by saying hello hello after talking for sometime) by them and I have been continuosly mentally harrased. I belong to a middle class family and it was my first time I got a smartfone in my life after collecting money for a long time but it ended up being the worst experience. Sir kindly resolve my case as soon aspossible and i want compensation for these two years and for the mental harrasement i have gone through. My handset IMEI was [protected] and complain number was[protected].

I have given my xolo q2000 for display problem before my warranty ends. It's about 45 days I dint get my phone back. I din get proper reply from spk service center chennai.[protected]job sheet no.
Whom should be contacted for getting the correct status?

Xolo a700 update

sir please check it out xolo a700 update is not avilable