[Resolved]  Yamaha Clavinova Clp 230 — improper service condition

Address:

Pune, Maharashtra

Dear Sir / Madam,

I had purchased the Yamaha Clavinova CLP 230 model costing Rs.82000 - it is a digital piano. It carried a 5 year warranty as mentioned by the shop Furtados though no warranty card was issued! I have been facing problems with the pedal that regulates the sound sustenance - when I called the service centre in Pune (telephone no.[protected] I was spoken to very rudely and told that I have to bring the piano to their centre. This is certainly not feasible and the company must provide the service at the customer's place. It is too bulky to be carried, very risky to handle and also will cost a lost for the customer to carry it. Why can't the company simply send the technician to the customer's place? This must be addressed immediately

Kaushik Mukerjee