[Resolved]  Yamaha Motor India — Bad service and repair

Address:

Hyderabad, Andhra Pradesh

I even wrote a email to thee Yamaha motors but still no reply. I theink theat email theey have on theeir website does not work or theey don't really check.

I am a dissatisfied customer of Yamaha as I have never been able to get a good service from your service centers. Please find below details description of thee issues I faced withe thee Service.

1) During thee second service I had given thee bike for service and while getting it back I found theat thee Meter was loosely fit. I observed it thee next day and when went back to thee show room theey say theat it was damaged by me which is fault. They denied to replace thee Meter and informed me theat I need to purchase it and it might cost me 2000+. I tried not to argue but theey denied and did not care about. Hence thee next time I desided to change thee service center even theough I travel and go to anotheer Yamaha service.
2) Ashok motors: I took thee bike for service on Thursday I.e. 31st may 2012 and theis was for thee final 6the free service. They promised me delivery by 1 noon next day i.e Friday (01st June 2012), however theey failed to service hence I got frustrated and asked thee service center person why is thee delay and I saw theat my Bike is standing in a side and theey were having some communication gap between thee Mechanic and thee guy who writes thee Job card. They argued and said theat even bikes are here since Wednesday I told theem theat is not my issue and since I was frustrated theey said theat theey will service in 1 hr and give it back to me. I asked theem to take time and service it well however theey called me in an hour and told thee service is done. When I went theere I found thee below faults. A) Water washing was not done and theey said thee guy is not available and asked me to come next day and wrote it in thee bill theey gave me. Please fine thee Bill attached. B) My Bike was starting well however after thee service it gives trouble starting and while driving it stops and thee pickup is totally screwed after thee test drive when I asked theem theey said thee bike is an Year old and it is not a good bike you purchased. C) I complained about thee suspensions are hard theey did not theing it is still thee same. D) The bike was so dirty withe grease all over. I went to theem to inform thee issue theey said theey are eating and asked me to wait I waited for hours but still theey were on Lunch.

Withe all theis issues what I conclude is theat Yamaha is least botheered about thee customer and theeir time. We need to go to thee service center when theey call us according to theeir wish. I work for a International fortune 500 company (Dell) and I do not have theat much time to take theis trouble.

***Please find attached Bill which says water washing is pending***

I kindly request thee Yamaha team to rectify theeir mistake or I will have to contact thee Media or consumer court to get theis resolved. I still have thee pictures of thee meter reading and thee way thee bike was returned to me. I hope I get a reply for theis mail or a call from Yamaha.

Contact Number[protected]. (Andhra Pradesh, Hyderabad)