[Resolved]  Yamaha Motors India Pvt. Ltd. Fz 16 — Grievance complaint

Product name Yamaha Fz 16.I gave the bike for its first service but i wasn't satisfied at all. The motorcyle seemed as it was just cleaned and polished from outside.I am facing several problems since then and have visited the service centre 4 times but every time i am provided with some excuse and asked to come again later.

Some of the problems are lower pick up and mileage, Stiff rear suspension, noise in chain, rough engine, rpm problem(engine stops in first gear with low acceleration).

The dealer's name and address is as follows:
M/s Geeta Motors-authorised dealer of yamaha motor india pvt. ltd.B-83;SHYAM PARK EXTENSION;SAHIBABAD - 201003;UP
Contact No.
[protected] / [protected], [protected]
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Aug 14, 2020
Complaint marked as Resolved 
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GE Moters india pvt. ltd. — very 2 poor customer care service

Vodafone services are as poor as they cannot be described. It should pack its bags from India and go back to the Hell.

Out of 20 times I tried to call a customer care, but they are not attend the phone. I have some bill related problems. please attention on my complaint
thanks.
i agree brother.i've also faced proper service issues with yamaha.After sales service sucks.Dont go for yamaha people if you are not 100% sure of after sales services and customer satisfaction

YAMAHA FZ 16 — No one attending the problems

roduct name Yamaha Fz 16.I gave the bike for its first service but i wasn't satisfied at all. The motorcyle seemed as it was just cleaned and polished from outside.I am facing several problems since then and have visited the service centre 4 times but every time i am provided with some excuse and asked to come again later.

Some of the problems are lower pick up and mileage, Stiff rear suspension, noise in chain, rough engine, rpm problem(engine stops in first gear with low acceleration).

The service centre people are not even attending me.Yamaha is only concerned with selling their products and not with customer satisfaction. Dont buy from the following dealer and if you are looking for customer satisfaction after sales service then don't go for Yamaha.
The dealer's name and address is as follows:
M/s Geeta Motors-authorised dealer of yamaha motor india pvt. ltd.B-83;SHYAM PARK EXTENSION;SAHIBABAD - 201003;UP
Contact No.
[protected] / [protected], [protected]
Dear Sir/Madam,

I have purchased a yamaha Gladiator on[protected] from Pickup Yamaha(Gurgaon).The day on which I purchase first they have given me the improper functioning bike. After my insistence that I would not take as bike engine was producing inconsistent noise. They were continuously suggesting that It is not a problem and will be rectified in the first service. If it was not a problem then why it will be rectified after first service. Then I asked the dealership owner about the problem and then only they changed bike.
When I had gone for 1st service there is no lubricant oil(Yamaha 4T) and the air compressor was not working at that time. I have traveled 20 Km again just for filling the oil after bike service.
Now it has more than 1 and 1/2 month from the date on which I have purchased the bike but I have not got the number of my bike. Whenever I am calling on their(Pick up Yamaha personal) cell numbers they would not pick up the phone. When I call them on landline number they accept the call. They said that you will get your number with in 2 to 3 days but the day has not yet come. Even I have gone to authority but due to typing mistake(incorrect engine number on the paper) of dealership personal authority refused to give me the number.

They are telling that I have gone the Authority where I have said (authority official) that I will give any permanent address which is completely baseless. I have gone to authority with their (dealership agent) and authority personal refused due to give number due to incorrect engine number. On 19/11/2008 they ask for permanent address proof and I faxed it promptly. But I do not have any clue why me number has not come yet.

The reason they are embarrassing me that I have refused to take the improper functioning bike on the day of purchase.
Even on 21/11/2008 they promised to give the number on 22/11/2008 in presence of a Yamaha official and still on 23/11/2008 I have not got that.
Please let me know what should I do and where I have to go from now. I suffered a lot of metal strain due to their irresponsible and amateur behavior. I am waiting for your response.
digital display of fz is not working
Dear sir,

For last 5 yrs i am using Hero honda motor cycle, still due to
friends & my company comments i have taken FZ16 on 04.12.08
in CAG Enterprises Coimbatore
FRAME No :ME121C01Y82014126
ENGINE NO:21C10104459
VECHILE NO: TN37 BB5859
on 08.12.08 i faced cluch problem and i have taken my vehicle
in 3 wheeler ( this my first time in my life i taken my vechile
in 3 wheeler) as per CAG request.
CAG persons told it is a defective problem - but till 11.12.08
i have not received my vechile.. still under their workshop..
since i am in marketing job i am not able to go to job for last 2 days. Really Really i am not at all satisified with what things going on.. I feel very bad of taking this yamaha vehicle..
what R&D, testing is going on in yamaha- that too for higher
end models..

kindly look into this matter and give me proper solutions

P.KARTHI
[protected]
Yes. I totally agree. Yamaha service sucks. I have the same chain noise problem and rpm issue. I thought it would get sorted(as i told them specifically) after 1st service. but it wasnt.
Apart from service, i have another issue. The chain got rusted so easily and heavily after 3 - 4 days of rain. though it is partly my fault exposing the bike in rain; still i never though it would get this much rusted. May be i have to change it in my sec service.
YAMAHA'S CORE COMPETENCY
Customer #1
We put customers first in everything we do. We take decisions keeping the customer in mind.




Sir/Madam,

This is to inform u that I m a customer, willing to buy a yamaha bike.

2.Govt. has slashed (bring down) the excise duty (reduced by 4%) of motor vehicles due to global slowdown, for increasing the sale of the motor vehicles manufacturer.

3.In the showrooms they are not aware of the same. And they are giving quotations in the previous pricing, which includes the full excise duty.

4.Honda motors had also implemented the same in their pricing model.

5.If Govt. has slashed the excise duty, you have to bring down the price because you are ultimately returning the duties collected back to the Government. It will not make any loss to your company.


So, please look upon the above issue and do the needful.

Please let me inform about this issue as soon as possible.





Regards
Jitendra Ku.
Customer
Bangalore
Phone:[protected]
Im facing Rear tyre wobbling issue. As it is not felt while riding, but one can see it when the rear wheel is rotated on centre stand and for those who are coming behind the bike while you are riding.

Service people say its common wth most FZ's. But i dnt think its a good answer. The've to find the root cause and do the necessary service to repair it.

My FZ is nw 1 month old and just done the first service. (Reg. No : KL 41 B 5401)

Dealer name :

PSN YAMAHA,
Mamangalam,
Kochi,
Kerala.
Yamaha motors is most worst company in motor bikes...
There is no doubt that the bike FZ 16 is too good...it is the real attention grabber...
but i am sad to say that the management of yamaha india sucks...i visited three times to yamaha showroom which is located in malad ..the very first showroom of yamaha india pvt ltd in India, but they had not responded properly..Also they did not deliver the bike at the promised date.I think Yamaha should think abt the management...bcoz without the good management and customer satisfaction the company despite of its good brandname cannot grow in country like india.
there is no doubt that the bike is too good...it is the real attention grabber...
but i am sad to say that the management of yamaha india sucks...i visited three times to yamaha showroom which is located in malad ..the very first showroom of yamaha india pvt ltd in India, but they had not responded properly..Also they did not deliver the bike at the promised date.I think Yamaha should think abt the management...bcoz without the good management and customer satisfaction the company despite of its good brandname cannot grow in country like india.
I bought FZ16 on October 2008, from ORPI motors, Coimbatore, and I was out of station for 2 months, the first free service was scheduled on November 2008, till January 1st my vehicle ran only 100 km. I started using the vehicle from January and done 1000 km in February, when i took the vehicle for the first free service, the dealer said he cant take it for the first free service, he can only take the vehicle for the second free service, and my vehicle will not be under warranty.( Reason: I missed the first free service scheduled Nov 2008 )

The problem is, What is the use of servicing a vehicle which ran only 100 km. on the first free service scheduled date (i.e.) 30 days or 1000 km. ?

I had used Honda, Suzuki, Hero Honda, Bajaj vehicles which I used to service in the authorized service centers only after the scheduled service meter readings not on the count of days, and no one till now except Yamaha complained it.

Note: I had also used RX - 135 for 2 years and serviced all the free services in the authorized service centers (ANNAI motors, Coimbatore), only after the service scheduled meter reading not on counting the days
Dear Sir/Madam

I own YZFR15 Regn No. MH12EZ1235 purchased in Oct, 2008. 1st service has been comleted.

My complaint is towards the spares support. For past 2 months i am being sturggling to get the
bike run / off switch. Have paid the full amount to the dealership M/s Yamaha Riders, Pune Camp.

Theres no response from the dealerend, and, when contacted, simply replies that Company has
Not yet send the part.

Its rather dissapointing to have such an irresponsive attitude of an dealer of such an MNC.

Further, with this experience, i have stopped recommending the product which i own to my aquiantances.

My only submnission would be to get the spares faster by end this week

Thanks & Regards

Vinod ( +[protected]
Dear Sir/Madam

I own YZFR15 Regn No. MH12EZ1235 purchased in Oct, 2008. 1st service has been comleted.

My complaint is towards the spares support. For past 2 months i am being sturggling to get the
bike run / off switch. Have paid the full amount to the dealership M/s Yamaha Riders, Pune Camp.

Theres no response from the dealerend, and, when contacted, simply replies that Company has
Not yet send the part.

Its rather dissapointing to have such an irresponsive attitude of an dealer of such an MNC.

Further, with this experience, i have stopped recommending the product which i own to my aquiantances.

My only submnission would be to get the spares faster by end this week

Thanks & Regards

Vinod ( +[protected]
I have an FZ16 one month old.I have given my bike to ORION motors Bangalore, after the service the vehicle is not that smooth as it was before, one day before the first service my bike could touch a great mileage of 46.5kmpl on highways, now its considerably reduced to 35kmpl.could any one please advice the reason behind this and where can i have best service for my FZ16.please help me
I PARVINDER SINGH PURCHASED YAMAHA GLADIATOR SS MODEL REGD NO DL 3S BB 8285 IN AUGUST 08
SINCE THEN I REALISED WHAT A BLUNDER I HAVE MADE.

AT THE TIE OF DELIVERY THEY TOLD ME THAT IN THE MORNING WHEN U FIRST START THE BIKE U DONT HAVE TO GIVE THE ACCELERATOR AND USE THE CHOKE.ON THE VERY FIRST MORNING I DID THE SAME BUT USELESS THE BIKE DID NOT STARTED. I CALLED UP THE SERVICE CENTER THEY TOLD ME SIRJI THODE SE RACE DE DO KUCH NAHI HOGA, THE SYSTEM WAS NOT RIGHT BUT IT WORKED .
I NOTICED A NOICE TIK TIK FROM THE ENGINE ON CONTACTING THE SERVICE INCHARGE Mr GIRIRAJ OF THE DEALER M/s BULLAND AUTOMOBILES THE AUTHORISED DEALER FROM THEM I PURCHASED THE BIKE TOLD ME THAT THIS TIK TIK NOICE IS OF THE ENGINE TAPIT WHICH THE COMPANY LEAVES IT A BIT LOOSE U CAN CHECK IN ANY OF THE BIKES ON ASKING WHY IT IS LOOSE HE REPLIED ENGINE GARAM HO JATA HAI YAMAHA MAIN YEH EK BIMARI HAI I GOT DISSAPPOINTED

ON THE FIRST SERVICE EVERY THING WAS DONE BUT FOR WASHING U NEED TO TAKE THE VEHICLE TO THERE LML SERVIEC STATION THE WASHING WAS NOT UP TO THE MARK
I COMPLAINED THAT THE TAIL PIECE HAD AIR BUBBLES IN ITS PAINT THEY IGNORED IT ON AGAIN ASKING THEY REPLIED AAP NEXT TIME JAB SERVICE PAR AAYO GE TO GIRIRAJ JI DEKH LENGE, CHAIN SPRAY OUT OF STOCK.

ON SECOND SERVICE THEY DID NOT HAVE THE YAMAHALUBE OIL ON ASKING THE STORE INCHARGE MANOJ KAFI TIME SE AA HI NAHI RAHA AAP NE AGAR KHULLA NAHI DALWANA TO AAP APNE GHAR KE PAAS SE DOLWA LENA 10Rs lagenge .ON CONTACTING THE OWNER OF THE SHOWROOM Mr GANDHI HE CALLED UP Mr GIRIRAJ AND STARTED FIGHTING WITH HIM ON THE PHONE TUMNE COMPANY WALOKE 75000 RS NAHI DIYE IS LIYA COMPANY WALE STOCK NAHI DE RAHE TUMNE MERA BHI 25000RS ABHI TAK NAHI DIYE AND I WENT FROM THERE .
ALL SAME WASHING NOT UP TO THE MARK .
SPRAY FOR CHAIN NOT IN STOCK.
ENGINE OIL OUT OF STOCK.
NOW AT THE TIME OF 3rd SERVICE IT WAS DISGUSTING
YAMAHA LUBE OIL STILL OUT OF STOCK .
SPRAY FOR CHAIN OUT OF STOCK .
THIS TIME Mr GANDHI SAID AAP BAHAR SE JA KE OIL APNE PASAND KA LE AAO
THE POINT IS...IS THIS THE CRITEREA OF SERVICE LAID DOWN BY WORLD NO 1 BIKEING COMPANY ...
PLEASE TELL ME WHERE SHOULD I GO ...
This telling about carelessness and noncomplience of a yamaha sales/service centre, named PSN YAMAHA MAMANGALAM, ERNAKULAM DIST.
I purchased one yamaha gladiator from 10 months back. The fifth service i have completed from there. All service times i have faced problems. Service is very poor, they simply polish the things out side not even check the battery watre/break fluid/air too... and many many complaints i had with them. this comment i am writing afer finding the no water in in my yamaha battery after i had given for service 5 days back. JUST NOW I HANDED OVER MY BATTERY IN A LOCAL BATTERY SERVICE CENTRE... IT MIGHT HAVE SPOILED...It is true they did not check the same while service. Really i am fed up with this PSN yamaha. they are looking only for sales not for after sale service.
I am looking for another center for service. I feel the yamaha must check them properly, other wise they may loose customer for buying the same. Let me open, i too prevent my friends to buy yamaha due to this issue. I had been using my own hero honda bike for more than 10 yrs... i FEEL NOW I MADE MISTAKE BOUGHT A YAMAHA THIS TIME.

NOW I AM PAYING FOR THE SAME,
i purchased yamaha FZ16 from SATGURU MOTORS, Lower Mall.Patiala, Punjab, India
Engine no- 21c1017099,
Frme no- ME121C01Y82016669
km run -1700km
date of purchase - dec-08
I am having problem with chasis color (black) of my yanmaha FZ16...it starts removing like small flakes from the skin. What should i do now?? Is yamaha goin to help me for this????
email- [protected]@gmail.com
Pick-up Yamaha (Gurgaon) peoples are fraud, they dont know anything about bikes. I had met with an accident few months earlier and after that i had taken my bike to them for servicing and overall checkup. First they said you have to leave your bike in serivce station and then leave the place and get the bike after 6-7 hours. When after 7 hours i went to take my bike they said everything is fine with the bike, and they dont engine oil and oil filter so they cant replace them and asked me to continue with the same old oil and they will replace them in next service. they were not having even a single spare part of the bike and i was completely unsatisfied with the service they (pickup yamaha) had provided. On the next i took my bike to delhi (Delhi Scooters) for the complete check up and again for the servicing this time i paid for servicing. Delhi scooters guys told me that front fork is not aligned, handle has to be replaced and few other things are to be done in bike.

I dont know why yamaha motors india ltd gave dealership to pickup yamaha, they should cancel there dealership as soon as possible if they want some satisfied costumers. Yamaha has hade many milestones in Indian motosbiking and these peoples like (pickup yamaha) are ruining yamaha brand.

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