[Resolved]  Yamaha Ss125 — bad customer service

Address:

Tamil Nadu

Sir,
I am Karthick from Vellore, Tamil Nadu, I purchased Yamaha SS 125 From Senthil Motor, Vellore (Regn NO. TN-23 AL 0097) during November 2010. My bike just passed 11300 KMs. Out of 11300 Kms more than 7000 Kms it is rided in long high way only. I did all the services in your authorized dealer only. My all free service are finished and i did 02 pay services also. But I am not satisfied in your dealer service even in free service or pay service. Two days before only i got my bike from service after 03 days. But it is also not satisfied because i made complaint that i am getting vibration sound from the front part of vehicle near to engine for the last three services but it is not cleared by the dealer in this service also. i just ran my bike for 11300 Kms only but my clutch housing was rewinded in last service i dont know the prescribed time for clutch house, they rewinded but now i am getting more sound. and in the chain spacket also some noise is coming in a particular place i made complaint before service but its also not cleared in the service. they are insisting me to put chain spray for every 500 kms i have my self chain spray and i am using it regularly for every 500 kms. Because your dealer charges Rs. 165/- for single time spray it costs Rs. .33 Paise per km when we mingle it with petrol cost it is very high economic when we comparing it to other chain spocket and its prescribed time also i dont know. but now i am having same problem still in my chain spocket (just in 11300 kms) because of economic problem i am using my self chain spray. I made complaint for my rear brake is not working but it is also not cleared by your dealer instead the dealer suggesting me to change RX-100's brake shoe (old is in new condition) apart from that we cant do any thing. while leaving for service my petrol indicator was in working condition but while i am getting back from service it is not working.

I request you to look in to the matter personnel and suggest me how to clear all the problems of my bike if this condition will continues your goodwill will get down and you will lose you valuable customers also.