[Resolved]  Yamaha — Rude behaviour of dealer/service centre people

Address:

Kottayam, Kerala

On 20th July 2011, I went to get my Bike(Impact Yellow YZF-R15) serviced as it was due for its 6th free service. The Yamaha dealer/svc in Vaikom and its name is Ave Mariya Automobiles
Since my Bike has covered only 1000kms
since the last service and it was running on semi-synthetic oil which
can be used trun 3000kms(I ride most of the time below 6k rpm), I
didn't wanted to get it changed as it'd be just a waste of Money.
Also they told me that lubing the chain is chargeable which I thought
was free during periodic servicing(normally I do the lubing myself
with Motul chain lube, which I did 2days ago). I told the lady(who is also
the owner) who runs the svc that I do not wish to change the oil and
lube the chain. Upon which she rudely told me that it is a part of
free servicing and if I don't want the oil change, chain lube then I
can go to another service centre.
I'd have gladly went away but since I took leave from work Today just
for the servicing and since there are no other svc nearby(the next
nearest has to be taken prior appointment), I decided to do the
servicing here in Ave Mariya Automobiles itself.
They'll charge me for the oil change and the chain lube but it is not
the thing I'm worried about. The thing thats bothering me is that
these people are swindlers and I'm getting robbed in broad daylight.
Not only me, so many people who come for servicing here.
I've faith in Yamaha but the svc people are really hopeless who only
think of their sales but service be damned.
I'll gladly pay for the oil change when it will be due but I don't
like to see my hard earned Money to be robbed like this.
I'll never recommend my friends to go to this svc for any purchase or service.
I'm a mechanical engineer by profession and I know whats good for my Bike.
I'm also putting this mail up in www.xbhp.com which is the leading
motorcycling portal of India.
I know most svcs don't care much about servicing
a Bike properly and the owners don't give a damn too. But atleast they
should talk to their customers politely. The attitude that lady
displayed was not what is expected. No wonder I don't see any Bike on
display in the showroom of this svc.
Also a few days back I went to another svc to purchase a bottle of
fully synthetic oil for future use(during 7th service). They gave me a
1L bottle of Mobil 1 0W40 for Rs.1150/-. Upon much searching on the
Internet, I was confirmed that this particular grade of oil is for
Cars and not for Bikes. I[censored]sed it Bikes, there will be clutch
slippage and wear and tear due to the low viscosity Index and hence
not recommended. Since the svc was using 0W40 oil since long for oil
changing in Bikes which is meant to use in Cars, they won't even take
it back.
Why do they allow all these to happen and leave your customers high and
dry?(most common people won't even know)
Japan is famous for the politeness of the people and here the rude
behaviour and ignorant attitude of the svc people is throwing muck on
it.
Atleast please call the Ave Mariya people and ask why they did this.
Though I know its for the few easy bucks but in the end its going to
cost them more as me and my friends will never come here again. Also
hundreds more who feel cheated.

I have already emailed to Yamaha area officer regarding this and I'm yet to hear from them.

Hope to hear from you soon about the actions you have taken.


Regards,
Prakritij Hazarika
[protected]