[Resolved] Yatra — Compensation | |
I have emailed my below complaint to Yatra still have not heard from them. I had the most disgusting experience ever. And will not use yatra services again. P.S :- I could not upload the attachments in this website however have successfully emailed yatra. I had booked flight for mumbai to Lucknow for 2 passengers 20th Nov (Yatra booking no: 7513543) fly with kingfisher however I received a call from yatra that kingfisher had cancelled my flight. So liaising with yatra consultant we mutually agreed to split the passenger’s journey. Passenger Arti singh's flight was asked to be cancelled because there was no convenient flights available on the desired date and passenger Apurv Singh was re-booked into king fisher by yatra for 18th Nov. So much so that I had also logged on to kingfisher website on the 17th at 18:55 hours and printed my itinerary (see attached page1 highlighted part). To my surprise when I went to check-in at the airport I was told my kingfisher staff that my ticket was cancelled. Not to mention I had woken up early in the morning to board my flight, was caused stress, humiliation and was treated like a ball from yatra to kingfisher and kingfisher to yatra. Kingfisher at the airport gave me a print out (see attached page 2-highlighted part) saying that my booking was refunded on 17/nov at 15:25 hours. So if my booking was cancelled on 17th @ 15:25 then how come I could logon and print my itinerary? They were blaming yatra for the cock up and obviously when i called yatra they were blaming kingfisher, both of the parties were forgetting that in their silly blame game I 'THE PASSENGER' was getting scrutinized. I cannot add up in words the 5 hours of torture, mental stress, agony, incovinience, frustration that I and my relatives who came to drop me had to go through. You have very conveniently refunded me the money for original bookings. But I had to travel to Lucknow that same day. Yatra said you could only book flights which were due to fly after 4 hours. The only flight available was in Air India which was due to fly at 10:45am which you were unable to book so I had to re book through air india counter and swipe my brother’s credit card for which we had to pay rs. 22,766. Attached is the ticket proof. I was in conversation with your consultant named Kamal at that point of time who was told that I would email with a complaint and that To be very honest, the whole experience with yatra which was suppose to be convenient, hassle free was overall a never to remember appalling and humiliating occurrence. I choose yatra to make my flight booking journey simple and easy but instead I got all of the above. I don't really care if it was kingfisher's fault or yours. I have had enough of this, I want refund of Rs 22,766/ plus compensation for all the fuss and disgrace I had to go through which could have been avoided had yatra done their job accurately at the first place. I trust that being a reputed firm you would take my comments seriously and act on it. Looking forward for a explanation and refund Was this information helpful? | |
Aug 13, 2020 Complaint marked as Resolved | |
 2 Comments | |
Comments
I had asked for quotations for chardham Yatra, Online, started from 13.06.2019 from delhi by Yatra.com on 05.06.2021.
1.The company has sent email on my gmail account as [protected]@gmail.com, quoting package Rs. around 27000/. I agree for that and ask for payment link but it has mentioned Rs 40032/. for package.
2. Than I agreed for payment of Rs.40032/ & requested for payment link but it again modified to Rs. 49000/
3. Now I was feeling that company was forfeiting, mischievous and intentional hiding facts for monetary gains by befooling me.
4. Than I was again agreed for payments of Rs. 40032/ and request for sending payment link but amazingly this link was for payment Rs. 49500.
5. From 05.06.2019 to 08.06.2019, I was discussed this matter on phone of customer care of yatra.com continuously for hours but no satisfactory answers has been giving by company call centre.
6. As, I am patient of bipolar disorder and Repetitive obsessive disorder, hypertension, diabetes, High BP etc. so, you can imagine the degree of cruelty and harassment to a person who is suffererings by bp what effects his mental state from low to hight.
7. Yatra has started from delhi on 13.06.2019, but I have given a small space on seat in between luggages. I request to driver to sift luggage on carrier but he denied. I again call to custemer care, they whould see it but no arrangement was made ny company to me.
8. The driver was directly drived the car to rishikesh but itinerary provided to mention me clearly first & last day of package ii.e. 1 night stay at haridwar and are the charging rs. 9500/ but first day they are again & again cheating, bluffing indian citizen.
9. I have sent my problems grievances to company orally & by email.
10. My requirements was-
1. Change my innova vehicle to new group. Or
2. Change driver or
3. I do not want to go further without redressal of my grievances. I did not never say for cancellations with any grievance’. The company 's grievance, redressal & compliances system is the worst in my life. The company has lost potent customers due to inefficient, non- communicated, not well versed in knowledge yatra company products & communication
4. So lastly do all then otherwise refund my fares etc
11. And Company's call centre persons was totally rude, inhuman, irritating, hypertensive, cheater, bluffer, hiding the facts by asking, so many irrelevant, teasing, questions
12. Driver of vehicle totally denied in front of policemen of police station on 12.06.2019, to travel with me. Than I was retaliated for yatra employee.
13. The other yatri was 3 of a single family with one old lady.I has insisted to driver to shift the luggage to carrier but he again he has denied, I asked him that didn't excite me & use of abusive languages in front old lady. All yatri were well sitting including driver. But I are guffed in between luggage. Pictures are already sent.
14. So at rishikesh, on 14.6.19, driver with 3 other yatri left me in front of policeman in hotel, as fixed by yatra.com. Now I was hanged in-between indore and chardham.
15. T company Yatra.com refund the money ie. transferred money to my account except fare of vehicle from delhi to rishikesh & 1 night stay at Kaveri hotel at rishikesh.I am totally disillusioned, with feeling of cheating by company, suppressions, dereliction of duties, blatantly intentionally swallowed my money of hard labour.
16. So this is totally denial my consumer rights, violation of IPC, CrPC for cheating, giving misinformation for economic gains, mental harassment, cruelty to a patient, Unilateral decision without any reason, given orally or written, to me regarding the reason for cancellations so this is Audacious acts of violations of Human Fundamental Rights & Citizen Charter.
17. So I request you, plz. refund, transferred amount minus above mentioned two deductions to debit card of my self that is used for transsering money to yatra.com.Aftrer non-admission by Yatra.com company and and electronic commications between both representatitves and with others proofs and, that are against you, forcing my selfseft to go consumer’s court, Civil, and ciminal court for securing fundamental rights and in establishments
Anup Chaturvedi
Associate Professor
Govt. N.S.P Science College
Indore M.P.
1.The company has sent email on my gmail account as [protected]@gmail.com, quoting package Rs. around 27000/. I agree for that and ask for payment link but it has mentioned Rs 40032/. for package.
2. Than I agreed for payment of Rs.40032/ & requested for payment link but it again modified to Rs. 49000/
3. Now I was feeling that company was forfeiting, mischievous and intentional hiding facts for monetary gains by befooling me.
4. Than I was again agreed for payments of Rs. 40032/ and request for sending payment link but amazingly this link was for payment Rs. 49500.
5. From 05.06.2019 to 08.06.2019, I was discussed this matter on phone of customer care of yatra.com continuously for hours but no satisfactory answers has been giving by company call centre.
6. As, I am patient of bipolar disorder and Repetitive obsessive disorder, hypertension, diabetes, High BP etc. so, you can imagine the degree of cruelty and harassment to a person who is suffererings by bp what effects his mental state from low to hight.
7. Yatra has started from delhi on 13.06.2019, but I have given a small space on seat in between luggages. I request to driver to sift luggage on carrier but he denied. I again call to custemer care, they whould see it but no arrangement was made ny company to me.
8. The driver was directly drived the car to rishikesh but itinerary provided to mention me clearly first & last day of package ii.e. 1 night stay at haridwar and are the charging rs. 9500/ but first day they are again & again cheating, bluffing indian citizen.
9. I have sent my problems grievances to company orally & by email.
10. My requirements was-
1. Change my innova vehicle to new group. Or
2. Change driver or
3. I do not want to go further without redressal of my grievances. I did not never say for cancellations with any grievance’. The company 's grievance, redressal & compliances system is the worst in my life. The company has lost potent customers due to inefficient, non- communicated, not well versed in knowledge yatra company products & communication
4. So lastly do all then otherwise refund my fares etc
11. And Company's call centre persons was totally rude, inhuman, irritating, hypertensive, cheater, bluffer, hiding the facts by asking, so many irrelevant, teasing, questions
12. Driver of vehicle totally denied in front of policemen of police station on 12.06.2019, to travel with me. Than I was retaliated for yatra employee.
13. The other yatri was 3 of a single family with one old lady.I has insisted to driver to shift the luggage to carrier but he again he has denied, I asked him that didn't excite me & use of abusive languages in front old lady. All yatri were well sitting including driver. But I are guffed in between luggage. Pictures are already sent.
14. So at rishikesh, on 14.6.19, driver with 3 other yatri left me in front of policeman in hotel, as fixed by yatra.com. Now I was hanged in-between indore and chardham.
15. T company Yatra.com refund the money ie. transferred money to my account except fare of vehicle from delhi to rishikesh & 1 night stay at Kaveri hotel at rishikesh.I am totally disillusioned, with feeling of cheating by company, suppressions, dereliction of duties, blatantly intentionally swallowed my money of hard labour.
16. So this is totally denial my consumer rights, violation of IPC, CrPC for cheating, giving misinformation for economic gains, mental harassment, cruelty to a patient, Unilateral decision without any reason, given orally or written, to me regarding the reason for cancellations so this is Audacious acts of violations of Human Fundamental Rights & Citizen Charter.
17. So I request you, plz. refund, transferred amount minus above mentioned two deductions to debit card of my self that is used for transsering money to yatra.com.Aftrer non-admission by Yatra.com company and and electronic commications between both representatitves and with others proofs and, that are against you, forcing my selfseft to go consumer’s court, Civil, and ciminal court for securing fundamental rights and in establishments
Anup Chaturvedi
Associate Professor
Govt. N.S.P Science College
Indore M.P.
Yatra Online / YatraTrip.in Customer Care's response, Jul 24, 2019
Verified Support
Yatra Online / YatraTrip.in Customer Care's response, Jul 25, 2019
Verified Support
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1101, 11th Floor, Tower B, Unitech Cyber Park, Sector -39, Gurgaon, Haryana, India - 122001
Thank you for contacting us at Yatra.com.
We truly apologise for the inconvenience faced by you.Omissions on our part, if any, have been completely unintentional. The team has been in contact with you regarding the above post, and we hope that a mutually acceptable agreement has been arrived upon. We have processed the refund for the amount of INR 19682.00 from our end for the booking reference # YT7513543. Besides we have also sent the email of two promo codes for your next flights bookings with Yatra.com.These codes are valid for a total discount of Rs. 1500 for two persons travel on either domestic or international flights (Rs. 750 each).
Once again, please do accept our apologies of the inconvenience faced by you. We do endeavor to provide the best standards of service to our customers and any exceptions are dealt with seriously. We assure you of our best services at all times, and hope to continue to service your travel requirements.
Best Regards
Yatra Care