[Resolved]  Yatra — deficiency of delivery

We booked a kashmir holiday package with yatra for 17 - 22 May 2012, advance booking was done one month back and full payment done 4-5 days prior to travel date. ( I booked with yatra one month back because the customer care person I was contacting for the details, requested me to book it on that day itself. Actually he was begging me to book the package and as a person of little bit kind heart, I fell for his trap, I was under the impression I was helping hime to achieve his target, but later my husband told me these are all tricks used by these peoples). We were happy that everything was alright till 16 May 2012, that day we realised our helplesssness when it comes to these online bookings. Yatra team (Gurgaon, Haryana) could not deliver our vouchers, we do not know why? And the worst thing is from 14 May to 16 May 2012 5.30 PM, yatra assured they will confirm our booking and issue the vouchers. The whole day we were repeatedly calling yatra every one hour and then every 30 minutes as they were promising to issue the vouchers within one hour and or later on within 30 minutes. At 5.30 PM (May 16) and after repeated phone calls, we realized they are just taking us for a round and not going to deliver the vouchers. So we decided to book on our own and asked for a refund from yatra. Imagine, we were able to book our hotels and arrange everything within 1 hour or so, which Yatra.com were not able to do eventhough we booked one month in advance and paid full amount 4 days prior to travel. (Another part of this story is the yatra person who requested me to book the package stopped answering his phone whenever we called on 16 May after 11 AM). We were calling the 1800 number of yatra and they only gave us the status by talking with this team (Noida Gurgaon team).

Our refund was paid by yatra today (24 May 2012), after repeated calling again. Imagine our mental stress and tension on the day of 16 May, we would have suffered a huge loss if we were to cancel our trip because of no accomodation as we had already booked our flights, we would have lost our entire money ( around 1.5 lakhs). Imagine what would have happened to us, if we were also not able to book any accomodation in srinagar like yatra team? (we were travelling with 2 small kids of age 2 and 5) Can anyone believe the story that Yatra.com were not able to book a single room in a hotel in srinagar, though they tried hard for 4-5 days?? Should I go to consumer court for compensation for all the trouble yatra.com had caused us? Don't you think it is Hi-time we should teach these kind of big companies a lesson for their misbehaviour towards customers. they only look at their profits, they are ready to rope in Salman Khan for their Ad, but not bothered to give a accommodation for a family travelling with 2 kids and that to which they have promised to us by getting our money. If they had any sincerity towards the customer they would have given us an accommodation (because we were able to book a hotel after that on our own). What is your opinion?, readers.