[Resolved] Yatra — Cheated on package booking | |||
I have booked a Honeymoon package from Yatra for andaman with reference id - 8798884 and specifically asked for 4 star hotel and the final plan was fixed between me and agent( Amit Anand) and i had done all advance payment but it was so ridiculous and irritating that after reaching Port blair Airport we come to know that some other low class hotel was booked for us and it took 3-4 hrs to disucss with local agents there and we were standing all time on raod side and after lot of discussion agent provided us a resort that is 30 kn away from city which made all our tour so tiresome and also our first day and all holiday mood was completely spoiled and we had no time to go anywhere on first day. Also whole iteranary provided by Yatra is disturbed and changed without our concern by local agent there and they made their own iteranary and shifted all programs according to their choice. Also when i complained them they misbehaved and said that they will get the package cancelled. This is worst package i ever had and would never suggest anybody to go with Yatra . Also i need my money refund for all the cheating and harrassment done on the first day of my package which spoiled all my mood and first day time, also the hotel booked was not upto the mark of hotel which has been booked and payment has been taken. I never thought that such reputed organisation would do such blunders and got to know that it only has name and does not know what does hospitality and tourism industry means. Br// Ranjeet Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
1 Comment | |||
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+91 95 5580 0800 [Customer Support]
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1101, 11th Floor, Tower B, Unitech Cyber Park, Sector -39, Gurgaon, Haryana, India - 122001
I just (24 May 2012) posted a complaint about yatra under "deficiency of delivery". There I did not name the representative of yatra who cheated us, then I saw your mail and saw the name AMIT ANAND, he was the same person who cheated with our kashmir package also. We booked one month in advance beacuse of his request (begging), then two days before our travel, he changed our plan saying there is no hotels available in gulmarg and pahalgam making it a tiresome holiday package as it involved lot of travelling (we wanted less road travel beacuse my 2 yr old has problem of vomiting while travelling by road). Eventhough I told him this he told me that only other option is cancelling our trip. Then we agreed with him as we were helpless. After all this, the previous day of travel he stopped answering our phones and till evening did not send us any vouchers. So, we asked for a refund through email and phone (1800 number) and did everything on our own, so the whole package got changed, more travel, more expenses etc etc. NEVER EVER AGAIN YATRA FOR US. AND BEWARE OF GURGAON YATRA TEAM especially AMIT ANAND of YATRA.COM.