[Resolved]  Yatra — Non Refund of Ticket Amount

Address:Mumbai City, Maharashtra

Dear Sir,

I have booked a Ticket Online with Yatra 2 months ago and changed the date via Air India (for which i paid a seperate amount of 15,000) I wanted to cancel this ticket for personal reasons, after cancellation Yatra told me to get the details of my credit card statement and the cancelled ticket from Yatra. I have done over 5 rounds of Air India and Yatra. Yatra telling me that Air India has to give the total amount and vice versa. I Finally got Yatra to agree that they would refund the total amount as per email but they have not done so and now do not reply to emails or calls. I have mentioned my details below, Please help regarding what needs to be done.

Booking yatra reference No[protected]

Dear Ms Ritika
Thank you for choosing Yatra.com. This is in regards to your booking reference YT6764666 .
As your flight was canceled from airline side so We will submit the same for refunding your amount to the airline and it will take 7 working days . You will receive your refund as soon as possible .
For any questions or assistance, please email us or call us.
Best Regards,
Yatra Team
Call: 1-888-4-MY YATRA[protected] Ext 2
Fax:[protected]
Email: [protected]@Yatra.com
Best Regards,
Yatra Team
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Aug 13, 2020
Complaint marked as Resolved 
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Comments

Dear Ms Ritika,

Thank you for contacting us at Yatra.com.

We truly apologise for the inconvenience faced by you.Please be informed we have processed the refund for the reference # YT6764666 from our end on 17th Aug 2011 for the amount of INR 17711.73. As this is a credit card transaction, the bank would take approx.5-7 working days to update this credit into your account.

Should you require any further assistance, please call us on[protected] or alternatively write to [protected]@yatra.com

Best Regards
Yatra Care

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