[Resolved]  Yatra — WORST SERVICE PLEASE DON'T OPT FOR YATRA

Address:Bangalore, Karnataka

I HAD booked a package tour to Thailand, July 21st 2012 they made a big blunder by doing a spelling mistake in air ticket and from past 1 month they have not corrected, they send me the same air tickets again and again saying its corrected,seniors doesn't care about the quality of the service to the customers,
Was this information helpful?
No (0)
Yes (0)
Aug 13, 2020
Complaint marked as Resolved 
Complaint comments 

Comments

Dear customer,

We truly apologise for the inconvenience you have faced in this regard. Please share your booking reference number & booking details with us so that we can assist you further in this matter. Please share it at - [protected]@yatra.com

Thanks,
Yatra Team
Dear Customer,

Thank you for contacting us at Yatra.com.

We apologize for the inconvenience you have faced in this regard. We have processed the full refund of INR 4291 for reference number YT9870221 on 21st July. Since the transaction was done through Net Banking, it generally takes 7 to 10 working days for the amount to reflect in your account. Hence, you are requested to wait till that time and cross check the status of refund from the concerned bank after the completion of this period.

Should you require any further assistance, please call us on[protected] or [protected] or alternatively write to [protected]@yatra.com
Best Regards
Yatra Care
Dear Customer,

We apologize for the inconvenience you have faced in this regard. Please ignore the above response posted on your complaint.
We would request you to share your yatra booking reference number and contact details on [protected]@yatra.com for further investigation.

Should you require any further assistance, please call us on[protected] or [protected] or alternatively write to [protected]@yatra.com
Best Regards
Yatra Care

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Yatra Online / YatraTrip.in
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    80%
    Complaints
    2576
    Pending
    348
    Resolved
    1922
    Yatra Online / YatraTrip.in Phone
    +91 95 5580 0800 [Customer Support]
    +91 12 4437 5353
    +91 12 4437 5318
    Yatra Online / YatraTrip.in Address
    1101, 11th Floor, Tower B, Unitech Cyber Park, Sector -39, Gurgaon, Haryana, India - 122001
    View all Yatra Online / YatraTrip.in contact information